Delivery Ambassador

Rooms To Go

Arlington, TX

JOB DETAILS
SKILLS
Auditing, Coaching, Communication Skills, Computer Skills, Continuous Improvement, Customer Support/Service, Dental Insurance, Detail Oriented, Disability Insurance, Driver's License, Furniture, Leadership, Life Insurance, Maintain Compliance, Microsoft Office, Organizational Skills, People Management, Performance Management, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Regulatory Compliance, Vision Plan, Writing Skills
LOCATION
Arlington, TX
POSTED
Today
JOB DESCRIPTION

As a Delivery Experience Ambassador, you will represent the Rooms To Go brand by ensuring our delivery partners execute the appropriate delivery experience while in our customer's home. Each day you are expected to follow a delivery partner and conduct an audit that reflects the appropriate service wear appearance, communication with Dispatch and customers, professionalism, handling care of furniture and home, and ensure the regulatory compliance on regulations are performed on a predetermined route. Routes will be conducted through an audit type approach. Not only will you provide guidance to the delivery partner you will be on-site to offer customer support as necessary. This role will require a highly accountable individual who is self-motivated, organized and detailed, that can effectively communicate, and drive expected performance changes to increase delivery partner survey results and the overall delivery experience.

YOUR RESPONSIBILITIES
  • Provide leadership and interact with the delivery partners to ensure all standards and processes are met and provide coaching and feedback, as necessary.
  • Become a subject matter expert on policies, processes and product line so that solutions are recommended in real-time to our customers and delivery partners.
  • Ensure quality aspects are performed at the highest level. Input from our delivery partners for challenges and quality issues that need a closed loop feedback approach with DC's/Cross-Docks.
  • Leverage strong communication skills (verbal, written and listening) to effectively collaborate with your delivery team, internal partners, and customers
  • Continuous improvement in performance and performance gap opportunities


OUR REQUIREMENTS
  • Must have a clean driving record and valid driver's license and able and willing to work outside normal business hours
  • Strong verbal, written and listening skills and the ability to build rapport through open and honest communication.
  • Proactive, organized, and detail oriented and motivated to find solutions in unknown environments or scenarios
  • Proficient computer skills to ensure surveys are correctly produced, Microsoft Office
  • Proficient in DT, to ensure coaching is communicated when gaps appear.


OUR PHYSICAL REQUIREMENTS
  • Ability to lift and move small to medium items, up to 50 lbs., while utilizing appropriate safety techniques


Rooms To Go Benefits:

  • Medical, dental, and vision insurance
  • 401(k) with company match
  • Associate discounts including furniture
  • Company paid life and disability insurance
  • Paid time off
  • Employee Assistance Program
  • Wellness Programs
  • And more!

Rooms To Go is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws

Applicants must be authorized to work in the U.S.

About the Company

R

Rooms To Go

When Rooms To Go opened its first set of doors in 1991, the way people bought furniture was changed forever. Since then, we've grown into America's #1 independent furniture company with the nation's largest furniture inventory. By offering stylish furniture at everyday low prices, original room packages, superior service and fast delivery, today Rooms To Go is America's favorite place to buy furniture.

Along with the creation of this great furniture company, an exciting and innovative way to shop furniture was born. Rooms To Go introduced the concept of displaying and packaging furniture in complete room settings. Our designers coordinate each room's colors, fabrics and accessories to the last detail, so customers don't have to. This approach affords customers a simplified shopping experience and increased savings when buying an entire room. Trained, knowledgeable and courteous Rooms To Go sales associates create the hassle free, comfortable environment customers enjoy in our showrooms.

Rooms To Go's incomparable delivery promise ensures customers receive their new furniture in days, not months. Our fast and easy furniture delivery is realized through state-of-the-art Rooms To Go distribution centers, housing hundreds of thousands of furniture pieces ready for delivery today.

The Rooms To Go Furniture Revolution is the direct result of the finest sales, merchandising, advertising, operations, customer service and finance initiatives in the furniture industry. Our complete focus is to embrace change, and to respect and respond to our customer base. Certainly our policy of fashion at an affordable price generates high traffic through the front door, but it is the Rooms To Go Team that builds the loyalty and trust that keeps our customers coming back.


Rooms To Go recognizes that our over 5,000 associates are the nucleus of our continued success. We hire the finest candidates, who are career oriented and motivated. We value the individuality and creativity of our associates and recognize them on a regular basis. The executive team provides the vision; as service leaders, they are the coaches. They empower and believe in people achieving excellence in their work and lives. They love the business and refuse to accept mediocrity. Integrity and honesty are part of your benefit package at Rooms To Go.


Along with competitive pay, Rooms To Go offers excellent and affordable health insurance, a 401(k) plan with discretionary match, dental, vision, life, and disability insurance. Paid time off includes a week of paid vacation after only six months of employment, personal time and paid holidays. We are proud of our Wellness Program that offers our associates contests, weight loss and activity programs, discounts, and information to stay healthy. Many of our positions offer individual or team incentives to recognize and reward our associates. Rooms To Go associates enjoy a fast paced, innovative, team environment that focuses on giving our customer's an amazing buying experience.

COMPANY SIZE
5,000 to 9,999 employees
INDUSTRY
Retail
FOUNDED
1991
WEBSITE
http://www.roomstogocareers.com