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Skills
- Automationunmatched
- Business Growthunmatched
- CISA - Certified Information Systems Auditorunmatched
- Channel Strategiesunmatched
- Continuous Improvementunmatched
- Contract Requirementsunmatched
- Customer Relationsunmatched
- Customer Relationship Management (CRM)unmatched
- Customer Satisfactionunmatched
- Customer/Client Researchunmatched
- Governmentunmatched
- Internet Securityunmatched
- Leadershipunmatched
- Metricsunmatched
- Operational Improvementunmatched
- Operational Strategyunmatched
- People Managementunmatched
- Process Improvementunmatched
- Team Lead/Managerunmatched
Description
Everforth ECS is seeking a Delivery Lead to work out of our Arlington, VA office.
The Delivery Lead is a senior operational and people leader responsible for the successful execution, customer engagement, and overall health of one or more mission areas supporting the Cybersecurity and Infrastructure Security Agency (CISA).
Serving as the primary customer relationship owner, the Delivery Lead is accountable for delivering exceptional mission outcomes while leading high-performing teams responsible for daily execution across the program. This role ensures delivery excellence through proactive leadership, workforce development, operational governance, and strategic customer engagement.
The Delivery Lead works in close partnership with Capability Leads to align customer needs with reusable capabilities, innovation initiatives, and long-term modernization strategies. Together, they ensure ECS delivers scalable, high-quality solutions that advance CISA's cybersecurity mission.
As a member of the overall Program Leadership Team, the Delivery Lead contributes to business growth, capture activities, organizational maturity, and continuous improvement initiatives that strengthen ECS' position as a trusted strategic partner to CISA.
Key Responsibilities
- Serve as the primary customer relationship manager for assigned CISA mission areas.
- Build trusted relationships with government leadership through consistent engagement, transparency, and delivery excellence.
- Develop a comprehensive understanding of customer priorities, mission objectives, and organizational changes.
- Anticipate evolving customer needs and proactively align resources and delivery strategies to support mission success.
- Own delivery performance across assigned mission areas, ensuring quality, schedule, scope, and customer satisfaction.
- Provide leadership and oversight for all activities performed within assigned delivery organizations.
- Monitor delivery health through operational metrics, milestones, dependencies, risks, and customer commitments.
- Establish operational rhythms that improve visibility, accountability, and execution across the organization.
- Ensure contractual obligations and service-level commitments are consistently achieved.
- Serve as a people manager for team members who are responsible for mission execution.
- Working alongside Capability Leads, the Delivery Lead will align customer priorities with program capabilities and reusable service offerings.
- Identify opportunities to improve delivery through modernization, automation, and process improvements.
- Ensure customer feedback informs capability roadmaps and future investments.
- Balance immediate operational priorities with long-term strategic objectives.
Numbers & Facts
| Location | Washington, DC |
| Industry | Staffing/Employment Agencies |
| Company Size | 50 to 99 employees |
| Year Founded | 2000 |
| Website | http://www.ecs-federal.com/ |
About Company
ECS was founded in 2001 by experienced IT professionals with a commitment to quality processes, people and performance. Led by our Chairman, Roy Kapani, and an experienced executive leadership team, ECS provides our customers with solutions and services that support their critical needs and further mission objectives. This commitment has paved the way for expansive growth, year over year.
ECS gained market share in 2011 in the Department of Defense and Federal spaces through both organic and acquisition growth. In May, ECS completed its first strategic acquisition with the purchase of OAK Management, Inc., a leading provider of marine environmental services, ship systems engineering, maritime consulting and platform acquisition management. The OAK acquisition kicked off ECS’ intention to add tactical acquisitions as a part of its long term strategy to supplement and expand upon organic growth and to build enterprise value. ECS closed out 2011 with the acquisition of Paradigm Technologies, Inc. The Paradigm transaction added approximately 200 employees to ECS’ existing 900+ employees. Paradigm also added new Defense clients for ECS, including the Missile Defense Agency, the Navy’s Program Executive Officer for Integrated Warfare Systems, the United States Marine Corps, and the U.S. Marshals Service.
In 2012, ECS completed the acquisition of iLuMinA Solutions, Inc. iLuMinA brings large-scale Enterprise Resource Planning (ERP) software implementation and infrastructure design and development to ECS’ expanding capabilities.
ECS will continue to invest in corporate infrastructure and quality processes as we grow and enhance our ability to offer professional excellence to both our customers and our employees.