About HungryPanda
Founded in 2017, HungryPanda is currently the largest overseas Asian food delivery platform. Starting in Nottingham, U.K., HungryPanda has expanded to more than 80 cities in 10 countries: the U.K., France, Italy, the U.S., Canada, Australia, New Zealand, Japan, South Korea and Singapore. Currently, HungryPanda works with over 80,000 riders, 100,000 merchants and serves over 6 million users worldwide.
(Delivery Operations Specialist)
Main Objective:
Support the daily operations of the delivery team, optimize delivery processes, improve delivery efficiency, and ensure customer satisfaction.
Key Responsibilities:
Team Support
- Assist in the recruitment, training, and software guidance of delivery personnel to ensure efficient team operations.
- Monitor the delivery process, assist in resolving issues faced by drivers, and ensure the successful completion of delivery tasks.
- Ensure sufficient regional delivery capacity, assist in responding to emergencies, and maintain the stability of delivery services.
Communication & Coordination
- Maintain effective communication with drivers, promptly convey company policies, delivery requirements, and incentive schemes.
- Collaborate with the Marketing and Business Development departments to support the execution of strategies aimed at increasing customer satisfaction.
Emergency Handling Support
- Assist in handling emergencies to ensure timely resolution of issues.
Data Analysis & Optimization
- Use backend system data analysis to assist in optimizing delivery strategies and improving team efficiency.
- Track key metrics such as delivery efficiency, delivery costs, fulfillment rate, and rider material coverage, and propose improvement suggestions.
Qualifications:
- Communication & Coordination Skills. Possess good communication and coordination skills, able to effectively communicate with drivers, internal teams, and external partners.
- Adaptability. Have strong adaptability, able to quickly respond to emergencies and assist in problem-solving.
- Language Proficiency. Fluent in both Chinese and English, able to communicate effectively in both written and spoken forms.
- Stress Tolerance. Able to withstand work pressure, possess a high sense of responsibility and professionalism.
- Commuting Requirements. Able to commute to NY office (Brooklyn, Manhattan, Queens) on a rotating basis.
$45,000.00 - $60,000.00
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