Delivery Manager - HVAC

Delivery Manager - HVAC

Pearl Edison is a software-enabled general contractor for complex residential electrification and energy efficiency projects. We operate a turnkey home concierge service for our partners - utilities, governments, green lenders, community organizations, environmental champions, and anyone that wants to make more of these projects happen. We help these partners enforce quality end-to-end and maintain the trust of their customers.

We're building a game-changing software platform to manage electrification and energy efficiency projects end to end - from lead acquisition and qualification, to in-home data collection and diagnostic testing, to system design and project scoping, to post-install quality assurance. And we're building a killer operations team - supported by that software platform - to deliver these projects. We're growing fast, so the team is too.

We exist in service of homeowners. Electrification isn't easy, even if you're motivated - it's a lot of work to figure out the right scope of work, ensure a quality system design, get a fair price, find a qualified installer, and ensure best-practice install and commissioning. We help.

We exist in service of our contractor partners - in particular, contractors who do great work and win on install quality. Customer acquisition is expensive. We send our partners fully contracted, fully designed jobs. We measure our success by their improved profitability.

We exist in service of our partners - in service of their mission to make more electrification projects happen, and their commitment to serving their customers well.

We're fired up about our work because we have an opportunity to solve kitchen table problems for customers, help great contractors win, and dent climate change - win-win-win - at the same time, at scale.

Pearl Edison was founded by Jake Yurek (CEO) and Evan Anderson (Product, Growth). You'll meet both during the hiring process.

Our team brings diverse expertise, high energy, and a passion for the product we're building and the problem we're solving.

Pearl Edison is hiring a Delivery Manager to serve our customers across multiple markets - in Michigan, Pennsylvania, and other markets to be launched soon. Your success will be measured by our delivery (on-time and on-spec) for our customers, and by the experience of our contractor partners.

After we've sold an electrification project, you'll manage critical workflows to ensure that we deliver what we promised. You'll procure equipment, facilitate installation through our network of contractor partners, manage rebate qualification, review commissioning data to ensure that the project is done and done right, and manage our QA / QC processes.

This is a critical operations role - the first of its kind at Pearl Edison. You will shape operational processes, our software platform, and our culture.

You'll report to Pearl Edison Co-Founder, Jake.

Day-to-day, you will:

• Review job documentation before distribution to contractor partners. Our installing contractor partners rely on this job documentation to plan a bid and plan an install - you'll ensure that the job documentation provides all of the information they'll need to do this.
• Flag problems before they're problems. You'll escalate the right questions and watch-outs to Building Science Lead to avoid delivery problems downstream.
• Manage contractor selection. Our installing contractor partners will provide their interest in, availability for, and price for the job. You'll select a contractor (in consultation with the General Manager) and arrange the install.
• Buy equipment. You'll work with our network of local distribution partners to procure equipment that meets the minimum performance specifications required by our contract with the customer and any applicable rebate and tax incentive programs.
• Manage rebate approval workflows. You'll create and execute workflows to claim the customer's federal, state, municipal, utility, and OEM rebates, discounts, and tax incentives.
• Answer or route contractor questions, before install day and on install day. You'll be the primary point of contact for the contractor and need to be responsive. You don't have to know all the answers - but you do have to leverage the team to find all the answers.
• Review contractor-submitted documentation to verify completion and approve payment.

Apart from your day-to-day responsibilities, you'll provide feedback and work with the Product, Design, and Engineering teams to make the software platform better - to support your work and produce better results for the homeowners and contractors we serve. Every team member at Pearl Edison shares this responsibility. We're a software-enabled service, not software-as-a-service, and we're only as good as our workflow - the platform we are building to streamline and enforce workflow, and our execution of workflow. You should feel personal responsibility for both.

You're accountable for:

• Delivery on-time and on-spec
• Change orders or call-backs - i.e., instances in which we need to return to the jobsite to deliver what we promised
• Contractor experience

As a Delivery Manager at Pearl Edison:

• Your work is highly organized.
• You are excellent at workflow design and workflow management.
• You sweat the details that matter, and you capably identify which details matter and which details don't.
• You are an A+ communicator.
• You are passionate about the mission of the company.

It's a bonus if:

• You have managerial experience in an electrical or mechanical contracting business.

We provide:

• $80-100K base salary
• A competitive early-stage equity package. (If Pearl Edison does well, you'll do well.)
• A company-funded healthcare allowance (QSEHRA)

Compensation may vary based on multiple individualized factors - particularly, relevant skills, experience, and knowledge.

We are open to fully remote candidates for this role, but would prefer a candidate in one of our home markets - Michigan, Pennsylvania, and other markets to be launched soon. We are a hybrid-remote company headquartered in Detroit, and we get together as a team semi-annually in Michigan.