Delivery Manager

Must Have Technical/Functional Skills

§ Strong understanding of IT service delivery models (Multiple Application Dev & Maintenance)

§ Experience with Microsoft Dynamics 365 / Dynamics CRM (CE modules) [Preferred]

§ Working knowledge of Python (for data analysis, automation, or AI/ML use cases) [Add on]

§ Experience with SLA / KPI-driven delivery and outcome-based models

§ Hands-on exposure to Agile / DevOps / POD-based delivery constructs

§ Knowledge of BFSI / Capital Markets domain (regulatory, risk, compliance)

§ Experience with global delivery (onsite-offshore-nearshore model)

§ Familiarity with ITSM tools (ServiceNow), collaboration tools (Teams), and reporting dashboards

§ Financial management basics: revenue, margin, effort tracking, cost optimization

Roles & Responsibilities

§ Own end-to-end delivery accountability across multiple programs / PODs

§ Ensure adherence to SLAs, KPIs, and service outcomes

§ Act as the primary onsite interface for business & IT stakeholders

§ Drive program governance, status reporting, and executive communication

§ Manage risks, issues, and escalations proactively

§ Coordinate across onsite, offshore, and cross-functional teams for seamless delivery

§ Ensure delivery quality, stability, and continuous improvement

§ Drive automation, productivity improvements, and innovation initiatives

§ Support transformation programs (AI adoption, modernization, POD migration)

Generic Managerial Skills, If any

§ Strong stakeholder management & executive communication

§ Leadership of large, cross-cultural distributed teams

§ Decision-making under ambiguity and pressure

§ Conflict & escalation management

§ Strategic thinking with customer-first mindset

§ Ability to drive high-performance culture and accountability

TCS Employee Benefits Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Salary Range: $160,000- 180,000 a year