Company: Yumi Ice Cream Co., Inc
Location: The Colony, TX
Title: Delivery Merchandiser Lead (DML)
Job Summary:
The Delivery Merchandiser Lead (DML) is responsible for leading, coaching, and developing a team of Delivery Merchandisers (DMs) and Delivery Merchandiser Reliefs (DMRs). This role ensures efficient product delivery, outstanding customer service, and consistent achievement of operational and financial targets.
As a frontline leader, you will shape a high-performing team by providing hands-on guidance, reinforcing safety standards, and driving continuous improvement across delivery operations. Your leadership directly influences service quality, route execution, and the overall customer experience.
Primary Responsibilities:
- Providing coaching, training, and motivation to new and existing DMs and DMRs to ensure achievement of branch revenue, profit, and growth goals
- Managing the performance of assigned DMs and DMRs to ensure customer base goals are achieved
- Holding drivers accountable for meeting delivery, service, and productivity standards, up to and including termination of employment when necessary
- Leading a strong safety culture by utilizing company safety initiatives to minimize injury, work time loss, and productivity loss
- Ensuring that staffing levels are maintained at an appropriate level to meet current and future delivery needs
- Conducting scheduled interactions such as ride-along, one-on-one meetings, and on-the-job training sessions
Physical Requirements:
- Physical demands with activity or condition existing a considerable amount of time include sitting, standing, bending, lifting and carrying products
- Must be able to frequently lift/move 50 lbs.
- Must be able to grip a minimum of 45 lbs. with each hand
Minimum Requirements:
- High School Diploma or GED
- 2+ years of supervisory or leadership experience with strong Managerial Skills
- Valid Texas Driver's License (Class C) with a minimum of 5 years driving experience, clean driving record with no moving violations over the past 3 years.
- Computer proficiency in Microsoft Word, Excel, Outlook, and order processing systems
- Basic math skillset and the ability to read, write, and communicate in English related to job duties and safety regulations
- No visible tattoos or piercings permitted while in the workplace
- Smoke- & Vape-Free Workplace
- Contingent upon the successful completion of a company-initiated and approved background check and motor vehicle report (MVR), drug screen, physical, and human performance evaluation (HPE)
Benefits:
- Paid Vacation and Holidays
- Sick Days and Personal Days
- Company-Paid Employee Life Insurance
- Medical, Dental and Vision Insurance
- Short Term Disability, Accident, Critical Illness, Optional Life and AD&D Insurance
- 401(k) Retirement Plan
- Employee Referral Program
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.