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Skills
- Anti-Virus Softwareunmatched
- Asset Management Softwareunmatched
- Call Centersunmatched
- Communication Skillsunmatched
- Consumer Softwareunmatched
- Desktop PCunmatched
- Help Deskunmatched
- Microsoft Officeunmatched
- OEM (Original Equipment Manufacturer)unmatched
- Presentation/Verbal Skillsunmatched
- Problem Solving Skillsunmatched
- Software Administrationunmatched
- Writing Skillsunmatched
Description
Job Summary/Company: Sparks Group has partnered with a leading Global IT Solutions provider seeking a first level remote IT help desk associate. If you have at least 6 months in a technical or call center environment This is the ideal role for you! Apply now and call 703-620-6444
Responsibilities:
Qualifications/Background Profile:
Responsibilities:
- Enter all calls into the help desk system
- Use remote desktop applications to troubleshoot or resolve issues
- Escalate issues when needed for prompt problem resolutions
- Shrink wrap software applications and provide asset tracking
Qualifications/Background Profile:
- Excellent written and verbal communication skills
- proficiency with helpdesk tools
- MS Office proficiency and anti-virus software
- A+N+ or OEM Vendor Certification preferred
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This job is In-Person.
We offer several comprehensive benefits package including health and life insurance, paid and unpaid time off, and retirement and savings plans to qualifying employees.
Download the Sparks Group mobile app from Apple App Store or Google Play.
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Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.
Numbers & Facts
| Location | Birmingham, AL |
| Industry | Staffing/Employment Agencies |
| Company Size | 50 to 99 employees |
| Year Founded | 1970 |
| Website | https://www.sparksgroupinc.com |
About Company
Bringing the Best People and the Best Companies Together Since 1970.
Sparks Group (formerly SPARKS, Sparks IT Solutions, and Sparks Personnel) is the Washington DC Area's leading temporary staffing and full-time recruiting services provider. Whether you are seeking your next opportunity or looking to add talent, Sparks Group is the ideal partner for you! Each of our four divisions (Sparks Office, Sparks Accounting & Finance, Sparks IT, and Sparks Creative) specializes in placing professionals in temporary/contract, temporary-to-full-time, and full-time roles across a diverse array of staffing categories, positions and levels including: office/administrative, customer service, human resources and talent acquisition, legal support, government and cleared personnel, mortgage/banking, accounting and finance, contracts and procurement, information technology and creative/marketing.
Sparks Group brings over four decades of experience placing professionals in challenging and rewarding positions at many of the area’s most prestigious organizations. Our primary focus is presenting opportunities that match each candidate’s skill-sets, experience levels, career objectives, and growth needs. Sparks Group has regularly ranked as one of the top US staffing and recruiting firms having been named to Inavero’s Best of Staffing Lists® for Client and Employee Satisfaction (2012-2017). Additionally, Sparks Group is proud to have been recently selected for other awards Staffing Industry Analysts’ 2017 Best Staffing Firms to Work For, Washington Business Journal Best Places to Work (2017), the Washington Post’s Top Workplaces® List (2017, 2014), Forbes® Best Professional Recruiting Firms (2017), and the National Capital Business Ethics Award.