Delivery Ops - Print Production Level 1

ESSENTIAL FUNCTIONS:-
Possesses skills and competencies to deliver minimum/basic contracted customer requirements (document assembly and finishing)
Tasks and activities are defined and routine
Ability to lift up to 50 pounds (add equipment clause)
Point of contact to receive, review and electronically log customer jobs
Operate standard finishing equipment (e.g. paper cutters, inserters, laminating, and hole punchers)
Operate basic office equipment (printer, copier, fax)
Apply asset tags to office equipment and update database
Track and coordinate the move, add or change of office equipment assets at customer accounts
Clean and maintain office equipment when necessary
Process and distribute incoming and outgoing faxes, log for billing purposes
Log incoming packages and other accountable mail
Process basic forms and update information using a PC
Wrap, pack, label, and ship finished product
Collect and submit meter reads
Maintain appropriate supply inventory, distribute supplies as required
Problem solve basic issues to complete production, delivery, and output requirements
Perform basic quality inspection before, during and after output of each production run
Sort and scan hardcopy materials or other mediums for use in printed documents or digital format; specific application training may be required and provided
Collect data and respond to print/copy equipment issues by contacting service personnel using specific PC applications
Operate low to mid-speed printers and copiers
Estimate, schedule and track incoming production jobs
Track and store jobs as customer requires for reuse at a future date, including file back-up
File/document conversion (utilizing standard software)
Perform operator maintenance on equipment
Maintain reporting logs and information for billing
Track and store jobs as customer requires for reuse at a future date, including file back-up mail delivery, courier duties as requested

SKILLS:-
Able to demonstrate basic computer skills
Functional knowledge of PC (keyboard functions, mouse, etc.)
Basic use of MS Office, sufficient to maintain reporting in Excel; web access knowledge and Internet skills
Able to demonstrate ability to send and receive emails, find, open and save documents and files, perform data entry
Able to demonstrate ability to use internet explorer for web browsing, send documents to preconfigured printer
Able to demonstrate basic math skills (division, multiplication, percentages)
Able to demonstrate business maturity and professionalism

EXPERIENCE:-
Experience in a Customer Service environment (minimum 1 year)
Post high school technology training or experience (Preferred)

EDUCATION:
Required High school degree or equivalent

EDUCATION VERIFICATION:
Yes