Delivery ops-Print Production Level 3

Essential Duties:

• Handle basic tasks like copying, faxing, printing, and scanning.
• Clean devices and replace accessible parts or consumables as needed.
• Monitor and manage supplies using the Days Of Supply calculator.
• Keep track of on-site inventory of parts.
• Collect meter readings from equipment for billing.
• Troubleshoot basic equipment problems.
• Copy print and bind documents and publications 
• Sort and deliver mail and print jobs 
• Enter data for activity and asset tracking.
• Provide ongoing training to users on equipment.
• Coordinate equipment delivery and removal.
• Contact service providers (Xerox and third-party) when needed.
• Use Xerox web-based applications as required.
• Drive when needed for job tasks.
• Install printer drivers on user devices and set up printer connections.
• Troubleshoot and escalate network printer issues.
• Provide advanced training and troubleshooting for Xerox equipment.
• Manage on-site parts inventory using PM4.
• Ensure service level agreements (SLAs) are met.
• Handle device configuration, including IP setup, user access, and scanning templates.
• Monitor and apply software updates to devices.
• Manage non-Xerox devices as needed.
• Perform remote monitoring and troubleshooting of Xerox devices.
• Promote Xerox Office Solutions.

Skills:

• Basic knowledge of network connectivity and device management.
• Experience with competitive products and network tools.
• Ability to download and install files like drivers and fonts.
• Proficient in MS Word: creating tables, inserting images, and managing sections.
• Proficient in MS Excel: using formulas, creating charts, and working with multiple worksheets.
• Basic knowledge of MS PowerPoint: creating and printing presentations.
• Familiarity with applications like Adobe Acrobat and file conversion tools.
• Basic understanding of network printer setup and PC-to-printer connectivity.
• Knowledge of Digital Front Ends.
• Experience with MAC (Move/Add/Change) processes.

Experience:

• 1-2 years of experience in customer service and resolving printing equipment issues.
• Must have experience in a high volume print shop and using bindery equipment

Education:

• High school diploma or equivalent.

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This job is In-Person.

We offer several comprehensive benefits package including health and life insurance, paid and unpaid time off, and retirement and savings plans to qualifying employees.

Download the Sparks Group mobile app from Apple App Store or Google Play.

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Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.