Delivery Solutions Sr Specialist

Description

The Servicing Operations Sr Specialist will have the responsibility of supporting the receiving and delivery of mail at our Iselin, NJ office as well with traveling to our Short Hills, NJ office on a weekly rotating schedule. Along with this core duty, the Servicing Operations Sr. Specialist will also be expected to perform daily tasks in compliance with procedures, service level agreements, and quality standards. This role demands proficiency in various applications, procedures, and computer skills.

The Delivery Solutions group operates in a high-volume, fast-paced environment with critical Service Level Agreements (SLAs). Due to the nature of this environment, precision and attention to detail are crucial as any errors can directly impact our customers. As a result, the Servicing Operations Sr Specialist will be required to collaborate with vendors, branch, and back-office colleagues regularly.

Primary responsibilities include

• Manage the receipt, sorting, and distribution of incoming mail and packages.
• Operate fleet vehicle to transport packages, documents, and goods between locations safely and on time.
• Adhere to traffic laws, company policies, and safety regulations.
• Report delays, issues, or special delivery instructions to management.
• Interact professionally with business lines, customers, and recipients.
• Utilize package tracking systems to monitor and manage deliveries.
• Prepare and process outgoing mail and shipments efficiently.
• Digitize mail, internal correspondence, and customer documents for electronic records.
• Research and respond to internal inquiries from colleagues across the organization.
• Perform intermediate clerical tasks in a fast-paced environment, ensuring accuracy and efficiency.
• Apply knowledge of business unit products, applications, and procedures to daily tasks.
• Effectively multitask, prioritize responsibilities, and cross-train within the department as needed.
• Ensure compliance with regulatory requirements to minimize financial risk and use expertise in multiple systems to troubleshoot issues.
• Lift and carry packages (up to 50lbs) as needed

Qualifications, Education, Certifications and/or Other Professional Credentials

• Required Qualifications
• Valid driver's license with a clean driving record.
• Experience working in logistics, preferable within the financial industry.
• High school or equivalent required
• Knowledge of business line procedures and key practices
• Ability to identify areas of improvement in personal work and processes
• Strong attention to detail
• Ability to thrive in a fast-paced, high volume, deadline-driven environment.
• Strong written and verbal communication skills
• Proficient in MS Outlook, Excel, Word, etc.
• Valid driver's license with a clean driving record.
• Experience as a courier, delivery driver, or in a similar role.
• Advanced knowledge of vehicle maintenance and safety procedures.

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: 8:30am - 5:00pm, Monday - Friday

Pay Transparency

The salary range for this position is $21.63 - $26.44 per hour. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.