Delivery Specialist

Overview

Responsible to perform a variety of specific duties at the store and outside locations. Operates and maintains a delivery vehicle consistent with company policy. Prepares merchandise for delivery, delivers, installs, and demonstrates merchandise in the customer's home. Performs a variety of customer service functions; strives to serve the customer professionally at all times.

Responsibilities

• Operates vehicles safely on public roads between store locations and customers homes; maintains the vehicle's condition by completing the vehicle inspection checklist.
• Secures and maintains the company issued tools.
• Observes all state and federal traffic laws and wears a seatbelt while in the company vehicle at all times; wears OSHA required equipment consistent with moving merchandise.
• Calls customer and completes pre-delivery checklist
• Cleans, checks, and tests merchandise before loading.
• Learns and complies with the company's loss prevention program by working in a safe manner; identifies, reports and resolves unsafe conditions that may result in property damage or personal injury.
• Inspects the delivery vehicle daily to diagnose defects and keep it performing properly.
• Loads and unloads merchandise, also unboxes, set ups, displays, cleans, touches up, repairs, refurbishes, test/checks returned products and services merchandise as needed.
• Delivers and returns merchandise with proper use of shipping blankets and tie-downs to secure the merchandise.
• Picks up repossessed merchandise from customer's homes as instructed by management.
• Uses a dolly to safely deliver merchandise; uses a delivery checklist to ensure the merchandise is properly installed/demonstrated; maintains vehicle security and ensures that the customer is completely satisfied.
• Follows the daily delivery schedule.
• Performs minor service calls and repairs.
• Removes and disposes of packing materials.
• Uses all customer service satisfaction methods.

Additional responsibilities

• Cleans and maintains showroom, office areas, restrooms, front and back of store, windows, light fixtures, walls, floor carpet, dumpster area, and furniture as needed.
• Maintains cleaning supplies and equipment; notifies management concerning need for repairs
• Assist store manager in store maintenance and display.

Qualifications

• High school education or GED.
• Ability to lift up to 75 lbs., 200 lbs. with the aid of a dolly or the assistance of another person without sustaining personal injury or damaging the merchandise.
• Ability to read tags, instructions, maps, documents.
• Clean, valid driver's license \u2013 ability to be DOT certified if required.
• Mechanical ability to install and service home appliances, electronics, etc.
• Ability to work flexibility involving work hours, including weekends.
• Ability to communicate effectively with customers, and personnel; assimilate information and make decisions; work under pressure in a detailed, organized manner.
• Ability to plan and organize daily work activities and work independently in absence of supervisor.
• Ability to lift, bend, stoop, kneel, sit, stand, walk

Other

Environmental conditions

• Works indoors in a controlled environment. May be exposed dust and airborne particles