Delivery Support & Customer Service Coordinator

Location: New York City, NY

Job Type: Full-Time

Compensation: Up to $23.00 per hour

Schedule: Monday – Friday, 9:00 AM – 5:00 PM

Job Summary

Our Company is partnering with a client in the home delivery and installation space to find a Delivery Support & Customer Service Coordinator. In this role, you'll be the connective tissue between showroom staff, delivery crews, and customers — keeping routes on schedule, paperwork accurate, and every customer interaction professional and helpful.

Responsibilities

      Serve as a point of contact for delivery and installation teams while they're out completing routes

      Handle a steady stream of inbound calls covering deliveries, installations, scheduling, and general service questions

      Coordinate with showroom staff on delivery appointments, schedule changes, and order concerns

      Check drivers in at the close of each shift to confirm routes were completed and gather needed paperwork

      Prepare and distribute the next day's delivery documentation

      Cross-check invoices against run sheets to verify merchandise was loaded correctly

      Keep internal systems and records accurate and current

      Communicate professionally with customers, drivers, installers, and internal teams

      Troubleshoot and resolve delivery, installation, and service issues quickly

      Juggle competing priorities in a fast-paced, deadline-sensitive setting

Qualifications

      High school diploma or equivalent

      Background in customer service, dispatch, or administrative support strongly preferred

      Strong verbal and written communication skills

      Comfortable managing a busy phone line while staying organized

      Detail-oriented with reliable follow-through

      Proficient with computer systems and data entry

      Able to work independently and as part of a team

      Punctual and dependable in a fast-moving operations environment