Agile Programming Methodologies, Consulting, Customer Support/Service, Dell Computers, Dell PowerEdge Servers, Establish Priorities, Hardware Components, Hardware Installation, Identify Issues, Network Operations Center, Problem Solving Skills, Root Cause Analysis, Sales Management, Service Delivery, Set Goals, Statement of Work (SOW), Systems Administration/Management, Technical Support, WebEx
Responsibilities:
- Assist with troubleshooting issues for servers located in that particular data center.
- Act as a point of escalation for server issues, especially if Dell requires an on-site field resource to gather logs, troubleshoot or get on a WebEx with support.
- Install, update, maintain and utilize the Dell EMC systems management tools (OpenManage Enterprise, SupportAssist & TechDirect)
- Participate in monthly Service Delivery Review meetings conducted by Dell TSM.
- Provide Proactive and reactive support to Customer's environment.
- Work closely with the Service Account Manager and Customer to quickly resolve any issues.
- Provide assistance with determining root cause analysis and remediation for any known bugs or issues.
- Troubleshoot the failed hardware component or advise Customer for items out of scope of this Statement of Work. Software related queries for example will need to be addressed with Dell Technical Support via phone by the Customer.
- Obtain from customer and review the site technical requirements/architecture.
- Conduct a goal meeting of approximately two (2) hours and agree on a prioritized set of goals and daily plan of tasks and record in sprint backlog.
- Execute against sprint backlog and record in sprint tracker; provided any such execution and recordation is limited to the fixed time period of this service and does not include any fixed scope deliverables.
Required Skills:
- Ability to work 100% onsite in Highlands Ranch, CO
- Experience deploying and configuring Dell PowerEdge servers
- Experience with OpenManage and SupportAssist
- Ability to troubleshoot server connectivity
ClearBridge Technology Group is an Equal Opportunity Employer.
We offer excellent benefits and compensation packages.
The expected hourly rate range for this role is: $55 - 85 per hour
The posted range is an estimate, the actual compensation offer will be based on the candidate's experience, skills, qualifications and will be in line with internal equity.C
ClearBridge Technology Group