DELTA DENTAL: Senior Systems Engineer

Systems Engineer - Desktop Engineering

The Systems Engineer - Desktop Engineering is an experienced systems engineer responsible for managing and supporting the company's Windows desktop environments via Intune, Entra, Autopilot, Configuration Profiles, and Conditional Access, as well as supporting macOS with JAMF. This role will provide operational support, customer engagement, and continual service improvement of Delta Dentals desktop environments and applications portfolios. This person will provide business-facing support and conduct business requirements analysis to deliver capabilities and technology integrations across platforms for greater employee effectiveness. This person will improve upon existing employee engagement models, build upon ITSM processes for incident management, request management, and release management, and will continuously build more connected and interoperable platforms while planning, building, and implementing the Workplace Engineering technology roadmap.

Responsibilities:

• Manage Microsoft Intune, Entra, Autopilot, Configuration Profiles, and Conditional Access.
• Create and manage images for all Windows and macOS computers.
• Manage application packaging and deployment.
• Package, test, and deploy system and application updates/patches to end-user hardware.
• Lead application improvement and standardization programs with a focus on best practice and end-user productivity.
• Be an escalation point for complex Service Desk support and assign incidents, problems, service, and change requests to IT staff per established guidelines.
• Lead project implementation and participate in project teams.
• Produce and maintain desktop standards, knowledge bases, operating procedures, guidelines, and system documentation.
• Support Group Policy Objects (GPO) and GPO management.
• Conduct vulnerability assessments of computers and mitigate vulnerabilities.
• Recommend and implement improvements to desktop architecture and design.
• Manage mobile devices organization-wide with Intune.
• Manage the business requirements review and implementation of requested software.
• Evaluate, implement, and maintain changes to technology platforms following standardized Change Management practices.
• Evaluate, implement, and manage new technology capability rollouts and feature releases.
• Investigate incidents, conduct detailed troubleshooting, and remediate appropriately, or coordinate actions with other Level 2 and Level 3 engineering team members.
• Manage routine service requests and user support issues as escalated by the Level 1 Service Desk team.
• Support continuous improvement initiatives, including project support, strategic planning, and road map development and implementation.
• Other related duties as assigned.