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Demo Program Logistics Coordinator

RGI Creative

North Ridgeville, OH

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JOB DETAILS
SKILLS
Asset Management, Budget Management, Calendar Management, Communication Skills, Continuous Improvement, Customer Experience, Customer Relations, Customer Support/Service, Dental Insurance, Detail Oriented, Documentation, ERP (Enterprise Resource Planning), Health Insurance, Identify Issues, Inventory Management, Logistics, Order Picking/Packing, Organizational Skills, Problem Solving Skills, Process Management, Product Demonstration, Production Systems, Project/Program Coordination, Project/Program Management, Quality Control, Record Keeping, Reporting Skills, Shipping Documents, Shipping Operations, Shipping/Receiving, Standard Operating Procedures (SOP), Standards Development, Time Management, Trade Shows, Training/Teaching, User Interface/Experience (UI/UX), Vision Plan, Warehousing
LOCATION
North Ridgeville, OH
POSTED
28 days ago
Benefits:
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance


Position Summary


At RGI Creative, our logistics capability ensures that every experience arrives ready to perform. The Demo Program Coordinator owns the lifecycle of client-owned demo kits and demo event programs, ensuring they are prepared, shipped, tracked, returned, and maintained with precision. This role bridges warehouse operations, client coordination, and shipping logistics to deliver a seamless experience that reflects our commitment to being on time, on target, on budget, with no unpleasant surprises.


Responsibilities & Accountability


1. Program Coordination & Client Support



  • Serve as the primary coordinator for demo kits and demo event programs.
  • Receive and process client requests for shipments, returns, and scheduling.
  • Communicate clearly with clients regarding timelines, tracking, and usage expectations.
  • Maintain a calendar of program deployments to ensure availability and readiness.
2. Shipping & Logistics Execution

  • Prepare, pack, and ship demo kits via UPS or other carriers, ensuring accuracy and protection of assets.
  • Generate shipping labels, documentation, and return instructions.
  • Track all outbound and inbound shipments, proactively resolving delays or issues.
  • Coordinate pickups, deliveries, and return logistics with carriers and internal teams.
3. Inventory & Asset Management


  • Maintain accurate inventory of all demo kits, components, and supporting materials.
  • Track asset location, condition, and availability in real time.
  • Perform check-in and check-out processes aligned with RGI warehouse standards.
  • Identify missing, damaged, or aging components and initiate repair or replacement.

4. Quality Control & Maintenance


  • Inspect returned kits for damage, functionality, and completeness.
  • Clean, repair, and reset kits to ensure readiness for the next deployment.
  • Coordinate with shop or technical teams for advanced repairs or updates.
  • Continuously improve packing methods, durability, and user experience.
5. Documentation & Process Management


  • Maintain accurate records of shipments, returns, inventory status, and usage history.
  • Develop and refine standard operating procedures for demo program management.
  • Align activities with RGI cost codes and warehouse processes to support job costing.
  • Provide regular reporting on utilization, issues, and opportunities for improvement.

Qualifications & Skills


Required:


  • 2+ years of experience in logistics, shipping, warehouse operations, or inventory management.
  • Strong organizational skills with attention to detail and accuracy.
  • Experience with shipping platforms such as UPS, FedEx, or similar systems.
  • Ability to manage multiple requests and timelines simultaneously.
  • Strong communication skills for both client-facing and internal coordination.
  • Ability to lift and handle equipment up to 50 lbs.
Preferred:


  • Experience managing reusable assets, demo programs, or tradeshow equipment.
  • Familiarity with ERP or inventory tracking systems.
  • Background in exhibit, event, or production environments.
  • Process-oriented mindset with interest in continuous improvement.

Accountability Framework


  • Own the end-to-end lifecycle of demo program assets, from request through return.
  • Ensure all shipments are accurate, timely, and professionally executed.
  • Maintain inventory integrity and readiness at all times.
  • Proactively identify and resolve issues that could impact client experience.
  • Support RGI’s promise of delivering experiences on time, on target, on budget, with no unpleasant surprises.


About the Company

R

RGI Creative

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