Denials/Billing Coordinator

Be the backbone of hope and healing.
At Minnesota Adult & Teen Challenge, every role matters in helping people overcome addiction and find a new path forward. Whether you’re working directly with clients or supporting behind the scenes, your contributions make recovery possible. In return, we offer a values-driven workplace, supportive managers, and opportunities to grow. That commitment has earned us recognition from Newsweekas a Best Addiction Treatment Center and seven straightStar Tribune Top Workplace awards.

*This position can sit remotely*

Job Summary

The Denials/Billing Coordinator ensures the accuracy, compliance, and performance of revenue cycle operations across behavioral health and substance use disorder services. This role resolves claim denials, improves billing processes, and drives accurate, compliant reimbursement across payers.

Partnering across clinical, coding, and billing teams, the Analyst ensures documentation integrity, identifies trends, reduces revenue leakage, and supports consistent, audit-ready practices using tools including the Credible EHR.

Essential Job Responsibilities:

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The essential functions include the following:

• Ensure accurate, complete clinical documentation supports compliant billing and reimbursement across services.
• Analyze and resolve denied claims, including root cause identification and timely submission of supported appeals.
• Identify denial trends and implement process improvements to reduce recurrence and improve clean claim rates.
• Manage end-to-end billing processes within the Credible EHR, including claim generation, payment posting, and accounts receivable follow-up.
• Maintain and optimize billing system configurations, including payer setups, rate tables, charge capture, and billing rules.
• Troubleshoot billing and system issues to ensure accurate claim submission, payment posting, and data integrity.
• Troubleshoot billing and system issues to ensure accurate claim submission, payment posting, and data integrity.
• Review client records across the service lifecycle to ensure accuracy and completeness for billing and compliance purposes.
• Conduct routine audits of client records and billing data to ensure accuracy, compliance, and audit readiness.
• Other duties as assigned by supervisor or senior management.

Required Skills & Experience (Minimum Qualifications):

• Associate’s or Bachelor’s degree in Healthcare Administration, Public Health, or related field, or equivalent combination of education and experience.
• Minimum of 2 years of experience in healthcare billing, preferably within behavioral health or substance use disorder services.
• Working knowledge of revenue cycle operations, including claim transactions (837/835), accounts receivable workflows, payer requirements, and denial management.
• Hands-on experience with the Credible electronic health record system.
• Working knowledge of Medicaid, Medicare, and managed care billing practices.
• Strong analytical and problem-solving skills, with the ability to interpret data, identify trends, and resolve billing issues.
• Excellent to Advanced Excel skills, including pivot tables, and proficiency in standard business systems and reporting tools.
• Ability to manage multiple priorities, meet deadlines, and follow tasks through to completion.
• Strong written and verbal communication skills, with the ability to work effectively across teams.
• High level of accuracy, organization, and integrity in handling sensitive financial and client data.
• Possession of a valid driver’s license and a clean driving record that will be accepted by this organization’s vehicle insurance carrier.
• Ability to successfully complete background check.
• Commitment to MnTC’s culture of honor and core values, including compassion, respect, integrity, servanthood, and trust.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 10 pounds at a time.
• This position is eligible for a hybrid work arrangement upon successful completion of training and demonstration of independent job performance. The role requires regular on-site attendance in the Minneapolis office at least one (1) day per week (Wednesdays), with up to four (4) remote workdays, consistent with operational needs.

Hybrid work arrangements are subject to performance expectations, business needs, and organizational discretion and are not guaranteed. The organization reserves the right to modify or discontinue hybrid work arrangements at any time based on operational requirements or employee performance.

Target Compensation Range (Negotiable based on Qualifications):

$52,000-$57,000/year

Our robust benefits package includes medical, HSA, dental, vision, PTO, dependent care FSA, disability, life insurance and 403b retirement plan.

We seek to recruit, develop and retain the most talented people from a diverse candidate pool in order to successfully meet our mission of helping every Minnesotan find help and healing from addiction. 

Mn Adult & Teen Challenge is an Equal Opportunity Employer and does not discriminate based on any category protected by federal, state or applicable laws.

Reasonable accommodation is provided upon request.