Job Description
Description
JOB SUMMARY:
The Dental Care Coordinator I is responsible for providing care coordination services for dental clients in their
assigned group. The Dental Care Coordinator I will assess clients with all care management needs and
address any potential barriers to care, to ensure timely diagnosis and treatment. Under direction of
the supervisor, the Dental Care Coordinator I will maintain a clinical tracking system to ensure
appropriate follow-up, reporting and billing.
DUTIES AND RESPONSIBILITIES:
- Demonstrate proficiency in looking up accounts in the EPM & EHR system using name, alias, family members, SSN, and account numbers.
- Answer telephones identifying self and name of clinic, department and demonstrates telephone etiquette and excellent customer service.
- Assists providers with follow-up on referral as well as no-shows as directed by providers or contract staff. Assists with obtaining second referral if necessary
- Assists with calls from contractors who may be in need of referrals or medical records for patient's continuum of care.
- Assists in scheduling clients for clinical and specialty services as needed.
- Documents activities performed on clients in EHR and C3 database.
- Updates and maintains patient demographics in EPM, EHR and C3 database.
- Attends clinic as needed to provide support assistance for drives.
- Flags charts for returned mail items. Stores returned mail items.
- Maintains faxed referrals and home health items. Enters newly received paper referrals & reports into EHR.
- Assist clinical teams in patient assessment via receipt of reports or review of charts that show
- Abnormal labs/findings and notifies clinician in the event of an emergency.
- Completes PHA form to provide to providers for upcoming visits.
- Monitors and keeps track of patient appointments to ensure requested needs are addressed.
- Makes copies and packets items providers or clinical staff may need
- Assists in completing audits and reports requested
- Ensures all clients receive assistance with referrals or home health items requested.
- Completes daily tasks assigned by VP/Chief Medical Officer.
- Completes and runs rescreen report to bring clients back into service.
- Documents and updates PHI log in EHR when referrals are sent/processed.
- Attends weekly meetings with department.
- Demonstrate ability to meet department metrics.
- Demonstrate excellent attendance and punctuality.
- Other duties as assigned by the immediate supervisor.
Requirements
QUALIFICATIONS:
Education: High School diploma or equivalent plus a Registered Dental Assistant certification
Experience: One-year dental assisting experience in a Dental health care setting preferred.
- Holds and maintains proper level of professional standards (licensing, CPR, etc.) necessary to ensure credentialing compliance for dental coverage under the Federal Torts Claims Act.
- CPR Certified.
- Strong clerical skills to include keyboarding and a good understanding of basic math.
- Some computer knowledge and use of calculator.
- Must possess mental ability to conduct client interviews with a better-than average attention to detail.
- Bilingual English/Spanish (preferred).
Numbers & Facts
| Location | San Antonio, TX |
| Industry | Healthcare Services |
| Company Size | 500 to 999 employees |
| Year Founded | 1971 |
| Website | https://centromedsa.com/ |
About Company
History
El Centro del Barrio (CDB), which began doing business as CentroMed in 2001, was founded in 1971, operating one counseling program for children and adolescents. CDB was an outgrowth of the National Institutes of Mental Health-funded and Our Lady of the Lake University-sponsored Mexican-American Mental Health Education Project, which aimed to increase the number of Mexican-American social workers providing culturally-competent mental health services in San Antonio’s Westside and Southside barrios. Faced with a loss of funding, CDB’s community advisory board opted in 1973 to incorporate as a nonprofit in order to secure the independent funding needed to continue providing services.
In the mid-1970s, medical residents from the School of Medicine at the University of Texas Health Science Center at San Antonio conducted health screenings on a elderly CDB clients, finding a disturbing prevalence of undiagnosed medical conditions. These findings raised awareness among CDB staff and community members of the severe shortage of affordable, culturally competent, and geographically accessible primary care services on the Southside. In 1979 CDB opened its first medical clinic, staffed by one physician and one midlevel provider. The clinic was overwhelmed from the start, and in 1981 CDB opened its flagship medical clinic, the South Park Medical Care Clinic.
Responding to the needs of San Antonio’s most vulnerable residents, CDB has expanded steadily ever since. The first dental clinic was opened in 1987, with the opening of the OB-Gyn/perinatal clinic following in 1988. The Health Care for the Homeless program, through which CDB now co-locates clinics with six area homeless shelters, started in 1989. The Ryan White program, which provides early intervention services for people recently diagnosed with HIV infection, was begun in 1992, as was the Somerset Rural Clinic, serving an area in far southern Bexar County with no other physician services. The Lanier Student Health Center, which serves 14 elementary, middle, and high schools with high rates of poverty, dropout, and teen pregnancy, opened in 1994. The South Park Dental Clinic opened in 2000, and the Southside Clinic followed in 2001.
Several important partnerships were forged over the decades. In addition to the significant federal support received for the Community Health Center, Health Care for the Homeless, and Ryan White programs, CDB became affiliated with the United Way of San Antonio and Bexar County in 1980, and United Way continues to provide significant support for a number of CDB programs. A partnership with Methodist Healthcare Ministries, begun in 1996, provides major support for care of the low-income uninsured, including the homeless. Affiliation in 1997 with the University Health System allows CDB to provide a primary care medical home for patients enrolled in CareLink, the public health care program for the low-income and uninsured. CHRISTUS Santa Rosa Health Care is a major partner in the care of uninsured pregnant women and infants. A partnership with the Kronkosky Charitable Foundation has allowed CDB to build the South Park Dental Clinic and implement the Precious Minds parenting education program in 2002. A number of other federal, state, and local partnerships have provided CDB with funding and in-kind support, and have allowed CDB to integrate services across disciplines and systems.
Commitment to Customer Service
Our consumer-majority Board of Directors monitor and ensure that customer service is evident at all service sites.
Mission
CentroMed is an integrated primary care clinic that provides accessible services of superior quality.
Vision
CentroMed will be a Premier Primary Care Clinic recognized for quality customer service, clinical excellence, comprehensive care and responsiveness to community needs.
Values
Respect: Committed to treat all persons with dignity and compassion.
Integrity: Committed to build trust through honesty, word and deed.
Development: Committed to personal and professional growth.
Excellence: Committed to superior performance, quality care, creative thinking and teamwork.
Stewardship: Committed to maximize our human & financial resources for the care of our community, especially medically underserved residents.
Organizational & Professional Credits
Accredited, The Joint Commission
Member Agency, United Way of San Antonio and Bexar County
Member, Texas Association of Community Health Centers
Member, National Association of Community Health Centers
Member, Community Health Network of South Texas
Skills
- Administrative Skillsunmatched
- Billingunmatched
- CPR Certificationunmatched
- Calculatorsunmatched
- Clinical Information Systemsunmatched
- Customer Support/Serviceunmatched
- Detail Orientedunmatched
- English Languageunmatched
- Healthcareunmatched
- High School Diplomaunmatched
- Home Careunmatched
- Interviewing Skillsunmatched
- Maintain Complianceunmatched
- Mathematicsunmatched
- Medical Record Systemunmatched
- Medical Recordsunmatched
- Metricsunmatched
- Multilingualunmatched
- Organizational Skillsunmatched
- Patient Assessmentunmatched
- Process Hazard Analysis (PHA)unmatched
- Spanish Languageunmatched
- Telephone Skillsunmatched
- Time Managementunmatched
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