Dental Clinic Supervisor, JCCHC

The ETSU College of Nursing, Office of Practice invites applications for a full-time Dental Clinic Supervisor.

The Dental Clinic Supervisor plans, directs, and oversees the daily administrative and operational functions of the Johnson City Community Health Center Dental Clinic to ensure efficient clinic operations, exceptional patient service, and effective support for providers and staff.

This position supervises office personnel, manages scheduling, budgets, inventory, and administrative processes, and ensures compliance with organizational policies and funding requirements.

Knowledge, Skills, and Abilities

• Knowledge of dental clinic operations, patient scheduling, and front office operations.
• Knowledge of healthcare reimbursement, payer requirements, and appointment scheduling practices that support efficient clinic operations.
• Knowledge of budgeting, purchasing, inventory control, and basic financial management principles.
• Knowledge of applicable healthcare regulations, organizational policies, and funding requirements related to dental clinic operations.
• Knowledge of electronic health record (EHR) and practice management systems, Microsoft Office applications, and other business software.
• Skill in supervising, training, coaching, and evaluating staff while fostering a collaborative and customer-focused work environment.
• Skill in developing provider schedules and coordinating patient appointments to maximize clinic efficiency and access to care.
• Skill in analyzing operational processes and implementing improvements to enhance workflow and productivity.
• Excellent verbal and written communication skills with the ability to interact effectively with patients, providers, faculty, staff, vendors, and external partners.
• Ability to lead daily clinic operations while balancing competing priorities and meeting organizational deadlines.
• Ability to exercise sound judgment and make independent decisions within established policies and procedures.
• Ability to establish and maintain effective working relationships with patients, providers, faculty, staff, and vendors.
• Ability to analyze problems, identify solutions, and implement process improvements.
• Ability to maintain confidentiality and handle sensitive information with discretion.

Required Qualifications

• Three (3) or more years of relevant Dental Office experience.
• Bachelor's degree in Healthcare Administration, Health Services Administration, Business Administration, Public Health, Health Sciences, or a related field.

OR an equivalent combination of education, training, and experience.

Preferred Qualifications

• Previous supervisory experience.
• Experience in Eaglesoft Practice Management Software.

Physical Demands

• Sitting for extended periods of time at a computer or workstation.
• Reaching overhead or below waist level.
• Lifting objects of up to 25 pounds.
• Carrying files, equipment, or supplies short distances.
• Frequent typing or keyboard use.
• Visual acuity to read printed and electronic materials.
• Hearing to distinguish sounds (phone calls, alarms.)
• Speaking clearly in noisy environments.
• Twisting torso or neck.
• Repetitive wrist or arm movements.
• Remaining in one position for extended periods of time.

Compensation & Benefits

• Job Family: Administrative Professional 1
• Salary Range: $53,112.67 - $57,760.03 (MR7)
• For information on benefits please visit: www.etsu.edu/human-resources/benefits/

Application Instructions

• Exempt positions are required to be posted for a minimum of fourteen (14) calendar days. The closing date for this posting is subject to change without notice to applicants.

• Employment is contingent on a satisfactory background check.

• Documents needed to apply:

• Cover Letter

• Current CV/Resume

• 3-5 references upon request

• An official transcript will be required upon hire. Copies and/or unofficial transcripts will be acceptable for application purposes only.

Position is contingent upon available funding.

College of Nursing Overview

The College of Nursing is part of the University's Academic Health Sciences Center, which also includes the James H. Quillen College of Medicine, the Bill Gatton College of Pharmacy, the College of Public Health, and the College of Health Sciences. The College of Nursing is the largest in the State of Tennessee, offering multiple tracks for students enrolled in undergraduate and graduate programs. The nurse-led clinics under the College of Nursing feature four Federally Qualified Health Centers and two Student Health Clinics. The largest Community Health Center in Johnson City provides primary care, behavioral health care, pediatrics, and women''s health with an on-site Dental Clinic, Radiology Department, Lab, and Charitable Pharmacy. Area unhoused individuals receive a continuum of services at the Downtown Day Center. Two school-based clinics in Hancock County provide care for students, staff, and the surrounding community. ETSU students and staff are served by the University Health Center on campus, while the nurse clinic at University School serves that population. The College of Nursing Community Health Centers have received federal funding for more than 30 years, accepting all patients regardless of their ability to pay.

University Overview

East Tennessee State University (ETSU) is an institution with over 14,000 diverse students highly ranked graduate and undergraduate programs. Located in the Southern Appalachian Mountains of Northeast Tennessee, ETSU serves as a hub for community, discovery, and service. Aligned with the institution's mission, we value efforts to engage in teaching, scholarship, creative activities, and service that involve community partners and address significant societal needs in our region and beyond. Recognized in 2024 as a Great College to Work For, recent strategic initiatives prioritize the institution's focus on community engagement.

ETSU is an Equal Opportunity Employer.

Disclaimer Statement:

The Job Summary is intended to describe the general nature and level of work being performed by individuals in this classification. It is not intended to be a complete list of all responsibilities, duties, and skills required. Management reserves the right to revise the job or require different tasks to be performed as assigned to reflect changes in the position. Employee must be able to perform the essential functions of the position satisfactorily with or without reasonable accommodations.