Dental Coordinator, Float

Posting Details

Position Information

Posting Number 201104803 Position Title Dental Coordinator, Float State WI Employment Status Full Time Position Status Regular If Limited Term (End Date of Assignment, Project, or Grant) Position Type Staff Job Family Operations and Administrative Services # Hours Per Week 37.5 Position Overview

Be The Difference Begins with Great People.

Are you looking for a new opportunity where you can make the difference in the lives of students and faculty? We're always looking for highly talented individuals to join our team - people who think big, care deeply, and believe in being the difference in their work and community.

We prioritize student success, access to education, and service in our work to educate well-rounded servant leaders who transform their fields, our society and the world. Our Catholic, Jesuit approach emphasizes student engagement with the world around them and formation of the heart and mind.

We believe in our mission: The search for truth, the discovery and sharing of knowledge, the fostering of personal and professional excellence, the promotion of a life of faith, and the development of leadership expressed in service to others. These core values guide our relationships with our students, each other, and our community.

Marquette University offers a rich and competitive Total Rewards package including medical, dental, vision, 403(b) with up to 8% university match, generous time off package, and tuition benefits for employees, spouses, and dependents with no payback requirement!  For more information, please view our Total Rewards guide.

This is your next opportunity to join an organization that invests in their employees' career journey by diversifying their skills, deepening their expert knowledge, encouraging a healthy work-life balance, focusing on personal wellbeing, providing leadership training, and sustaining a culture of respect and inclusion.

The Dental Coordinator, Float provides comprehensive administrative and operational support across all clinical programs within the School of Dentistry. This role ensures continuity of patient care, scheduling operations, and front-end coordination during staff absences, high-volume periods, and special projects. The Float Coordinator must maintain proficiency in Axium, insurance workflows, student scheduling protocols, and departmental procedures to seamlessly support PreDoc, Graduate, and specialty clinics. The position plays a critical role in maintaining clinic efficiency, patient satisfaction, and academic progression for students. This is an in-person position at the School of Dentistry.

Duties and Responsibilities

1. Provide real-time coverage for Dental Coordinator absences across PreDoc, Graduate, and specialty clinics. Maintain full working knowledge of program-specific workflows, scheduling templates, and clinic policies to ensure uninterrupted operations. Support high-volume areas during peak demand periods and assist with emergency chair coordination.

2. Coordinate complex patient scheduling including comprehensive cases, multi-appointment treatment plans, emergency visits, D2 recalls, D3/D4 graduation requirement cases, and specialty referrals. Monitor provider schedules to optimize productivity while maintaining compliance with program and accreditation requirements.

3. Utilize dental practice management software (Axium) to manage patient records, appointment workflows, referral tracking, insurance documentation, treatment notes verification, and data accuracy. Ensure proper entry of clinical codes, financial notes, and scheduling comments to support compliance and reporting for Dental Clinics.

4. Assist with insurance verification, pre-authorizations, claims processing support, and patient financial inquiries. Monitor account documentation and ensure appropriate routing of financial concerns to designated personnel.

5. Provide administrative support to students, residents, and faculty regarding patient assignments, schedule adjustments, clinic policies, and procedural workflows. Assist students in understanding appropriate communication channels and scheduling protocols. Serve as a primary point of contact for patients, students, faculty, and external partners. Address scheduling conflicts, patient concerns, and urgent clinic needs with professionalism and discretion. Maintain high standards of service in a diverse academic healthcare environment.

6. Assist with generating scheduling reports, tracking data, productivity metrics, and operational audits as requested by the Manager. Support process improvement initiatives and cross-training efforts.

7. Serve as a cross-trained resource across coordinator roles and assist the Manager with onboarding and workflow orientation for new staff as needed. Share operational knowledge, demonstrate system processes, and provide peer-level guidance to promote consistency in scheduling protocols and clinic procedures.

8. Ensure compliance with MUSoD policies and procedures, as well as all safety, regulatory, and accreditation requirements.

9. Perform any and all related duties as required or assigned to support efficient predoc clinic and grad clinic operations.

Required Knowledge, Skills and Abilities

• High school diploma
• Minimum of two years related experience
• Receptionist duties, dental insurance processing, or other office experience
• Excellent problem solving, planning, organizational and customer skills
• Excellent listening, written and verbal communication skills
• Ability to work and communicate with people from diverse populations
• Ability to work independently in a high-volume academic health care environment with little supervision and frequent interruptions
• Ability to maintain confidentiality
• The Float Dental Coordinator role requires advanced adaptability, independent judgment, and the ability to quickly transition between clinic environments with minimal disruption to operations.
• The position demands strong organizational skills, discretion with confidential health information (HIPAA compliance), and the ability to manage frequent interruptions while maintaining accuracy.
• Success in this role requires cross-functional collaboration, strong problem-solving ability, and a proactive approach to identifying operational gaps and supporting clinic efficiency.

Preferred Knowledge, Skills and Abilities

• Associate's or vocational/technical school degree in Healthcare Administration, Dental Hygiene or Dental Assisting
• CPR Certification
• Microsoft Office Proficiency
• Prior experience with medical/dental coding, billing or claims processing
• Familiarity with dental practice management software
• Previous experience in an academic environment
• Ability to speak and write in Spanish

Department Dental School Posting Date 07/14/2026 Closing Date Special Instructions to Applicants EOE Statement

It is the policy of Marquette University to provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other applicable federal or state-protected classification.

Required Documents

Required Documents

• Resume
• Cover Letter/Letter of Application

Optional Documents

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• • Do you have a high school diploma or equivalent?

• Yes

• No

• • Do you have at least two years of related experience?

• Yes

• No

• • What is your desired hourly rate?

• $19.00-$20.00

• $20.00-$21.00

• $21.00-$22.00

• $22.00-$23.00