Accounts Receivable, Accounts Receivable Management, Administrative Skills, Billing, Communication Skills, Customer Support/Service, Detail Oriented, Equal Employment Opportunity (EEO), Genetics, Insurance, Insurance Claims, Interpersonal Skills, Legal, Life Insurance, Maintain Compliance, Medical Records, Multitasking, Onboarding, Organizational Skills, Patient Assessment, Patient Registration, Plan Meetings, Practice Management Software, Record Keeping, Regulations, Treatment Plan, Vision Plan
Front Desk Coordinator
Addison/Bloomingdale Area
Bright Direction Dental is seeking a highly motivated and skilled Full-Time Front Desk Coordinator to join our team! In this position you will oversee the day-to-day operations of the front office, support team members and ensure smooth and efficient patient experience. The ideal candidate is proactive, detail- oriented and confident in scheduling, presenting treatment plans and discussing financial arrangements.
Responsibilities:
- Oversee daily front office operations.
- Participate in training and onboarding new front desk team members.
- Ensure compliance with all front office policies, procedures, and service standards.
- Provide exceptional customer service and resolve patient questions and concerns.
- Schedule, confirm, and coordinate patient appointments based on provider availability.
- Manage appointment reminders, cancellations, rescheduling, and recall appointments.
- Follow up on unscheduled treatment plans to support case acceptance and schedule utilization.
- Maintain accurate patient records and oversee patient registration, check-in, and check-out processes.
- Verify insurance eligibility and benefits prior to treatment.
- Submit and track insurance claims and follow up on outstanding claims as needed.
- Manage billing, accounts receivable, and collection efforts, including aged receivables.
- Participate in fostering a positive, professional, and patient-focused office environment.
Schedule:
- Monday through Friday
- 2 Saturdays per month
Work Location Addison and Bloomingdale Area
Compensation:
Qualifications:
- Previous experience in a dental front desk role required
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Knowledge of dental terminology, procedures, and insurance processes
- Proficiency with dental practice management software and general office applications
- High school diploma or equivalent
Physical Requirements:
- Ability to lift up to 15-30 pounds occasionally.
Benefits:
- Full-time employees (30+ hours per week) are eligible for medical, dental, vision, and life insurance coverage, as well as access to a variety of voluntary benefits.
- Full-time employees are eligible for paid time off and holiday pay.
- Part-time employees working 16+ hours per week are eligible for paid time off.
- All employees may participate in our 401(k) retirement savings plan, which includes a company match.
Bright Direction Dental is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to abide by these principles and mandates. Bright Direction Dental prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, traits associated with race, creed, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Bright Direction Dental conforms to the spirit as well as to the letter of all applicable laws and regulations.