Billing, Co-Payments, Communication Skills, Customer Support/Service, Dental Insurance, Detail Oriented, Email Management/Administration, HIPAA (Health Insurance Portability and Accountability Act), Interpersonal Skills, Mail Processing, Maintain Compliance, Multitasking, Organizational Skills, Patient Assessment, Pediatrics, Practice Management Software, Regulations, Telephone Skills, Treatment Plan
Job Title: Dental Front Desk Coordinator (Pediatric Dental Office)
Location: 1300 Thornton St. Fredericksburg, VA 22401
Job Type: Full-Time - Mon-Friday 7:30 to 3:30 pm
About Us:
We are a busy, fast-paced pediatric dental office dedicated to providing exceptional care in a friendly, welcoming environment for children and their families.
We are seeking a highly organized, energetic, and dependable Dental Front Desk Coordinator who thrives in a fast-moving setting and is committed to delivering outstanding customer service. This person will be part of a 4 person front desk team.
Position Overview:
The ideal candidate will have prior dental front desk experience and the ability to multitask efficiently while maintaining accuracy and professionalism. This role requires someone who can keep up with a high patient volume, stay organized under pressure, and contribute to a positive patient experience from check-in to check-out.
Responsibilities (including but not limited to):
- Answer and manage incoming phone calls in a courteous and professional manner.
- Schedule, confirm, and manage patient appointments to maintain a full and productive schedule.
- Greet patients and families, and handle check-in and check-out processes efficiently.
- Collect co-payments, outstanding balances, and process payments accurately.
- Handle appointment reminders, follow-ups, and recall systems.
- Manage correspondence, emails, and office communication.
- Assist with treatment plan presentation and financial discussions when needed.
- Maintain a clean, organized, and welcoming front office environment.
- Ensure compliance with office policies and HIPAA regulations.
Qualifications:
- Prior experience working at a dental front desk (required).
- Experience in a pediatric dental setting (preferred).
- Strong communication and interpersonal skills.
- Excellent organizational and multitasking abilities.
- Ability to work efficiently in a fast-paced environment.
- Proficiency with dental practice management software.
- Knowledge of dental insurance verification and billing processes.
- Reliable, punctual, and detail-oriented.
What We Offer:
- Competitive pay based on experience.
- Supportive team environment.
- Opportunity to work in a positive, child-friendly atmosphere.
- Paid time off and Holidays.
If you are a motivated professional who enjoys working with children and thrives in a dynamic environment, we would love to hear from you!
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Pediatric Dentistry of Fredericksburg