Front Office Coordinator – Dental Practice (Full-Time)
We are a high-quality, patient-focused dental practice in the South Bay seeking a reliable and detail-oriented Front Office Coordinator to join our team. This role is critical to keeping the schedule full, patients informed, and the office running efficiently.
Core Responsibilities:
Answer and manage incoming phone calls promptly and professionally
Confirm all patient appointments for the following 1–2 business days
Actively fill cancellations and maintain a full hygiene schedule
Schedule and coordinate patient appointments for doctors and hygienists
Perform daily chart preparation for upcoming appointments
Verify PPO insurance eligibility, benefits, and breakdowns prior to visits
Check patients in and out, collect payments, and review treatment plans
Update medical histories annually and ensure all patient records are current
Schedule next appointments and manage recall system to maintain patient flow
Monitor and work A/R (accounts receivable) reports and follow up on outstanding balances
Additional Responsibilities:
Present and explain treatment plans and financial options clearly to patients
Submit and track insurance claims; follow up on delays or denials
Maintain accurate patient records in Dentrix Ascend
Coordinate with clinical team to ensure smooth patient flow throughout the day
Handle patient questions, concerns, and rescheduling with professionalism
Maintain a clean, organized, and welcoming front office environment
Assist with daily reports, production tracking, and schedule optimization
Support marketing and patient retention efforts (reviews, referrals, etc.)
Qualifications:
Dental front office experience required
Working knowledge of PPO insurance verification and billing
Experience with Dentrix Ascend or similar dental software is a plus
Strong communication and organizational skills
Ability to multitask and stay calm in a fast-paced environment
Detail-oriented with a proactive mindset
What We’re Looking For:
Someone who takes ownership of the schedule, understands the importance of keeping hygiene full, and communicates confidently with patients. This role is not just administrative — it directly impacts the growth and efficiency of the practice.
Numbers & Facts
Location
Redondo Beach, CA
Job Type
Full-time
Skills
Accounts Receivableunmatched
Billingunmatched
Calendar Managementunmatched
Communication Skillsunmatched
Dental Insuranceunmatched
Detail Orientedunmatched
Fast Foodunmatched
Insurance Claimsunmatched
Marketingunmatched
Medical Recordsunmatched
Multitaskingunmatched
Organizational Skillsunmatched
Patient Assessmentunmatched
Plan Meetingsunmatched
Preferred Provider Organization (PPO)unmatched
Production Controlunmatched
Production Scheduleunmatched
Record Keepingunmatched
Systems Administration/Managementunmatched
Telephone Skillsunmatched
Treatment Planunmatched
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