Respond to inquiries from dental clinics via phone, email, and messaging platforms; manage all case-related communication professionally and promptly
Receive and review incoming work orders, log cases into the system, and track case progress from intake to delivery
Confirm and adjust delivery deadlines; handle remake requests and coordinate urgent or rush cases
Confirm shipping and receipt of impressions, models, and finished restorations; coordinate with courier and delivery services
Relay dentists' requests including shade selections and design revisions to lab technicians; communicate technician feedback back to clients
Serve as the first point of contact for complaints and remake requests; coordinate internally to resolve issues in a timely and professional manner
Maintain case records, organize basic invoicing information, and perform accurate data entry
Respond to inquiries from prospective clients and maintain strong relationships with existing accounts
Qualifications
Prior work experience at a dental laboratory required
Minimum 1 year of experience in customer service or administrative support
Strong and courteous phone and email communication skills
Comfortable with basic office software including Excel and document preparation tools
Detail-oriented with strong scheduling and multitasking ability
Working knowledge of basic dental restoration terminology (crowns, bridges, implants, etc.)
Experience working at a dental clinic preferred
In-depth understanding of the dental restoration fabrication process preferred
Experience with CAD/CAM-related case management systems preferred
Sales or customer support experience in a related industry (dental materials, medical devices, etc.) preferred
Compensation & Benefits
Hourly Pay: $23-$30
Medical, Dental & Vision Insurance coverage for you and your family
Life Insurance & AD&D: Basic Life Insurance and AD&D, 100% company-sponsored
Disability Insurance: Short-term and long-term disability, 100% company-sponsored
401(k) Plan: Company match up to 5% of salary
Paid Time Off: 15 days in the first year (6 vacation + 9 sick days), increasing to 20 days from the second year
Birthday PTO: One paid day off on your birthday
Paid Holidays: 10 paid holidays per year
ABOUT COMPANY
Hiossen, established by its parent company Osstem in 2006 in Pennsylvania, USA, saw its evolution into Hiossen Implant by 2007 in NJ. Through innovative technology and a steadfast commitment to superior implant products, Hiossen has emerged as one of the leading global manufacturers of dental implants and equipment. Hiossen, Inc. and our global affiliates collectively have approximately 4,500 employees worldwide, operating in more than 40 countries and a sales distribution presence in more than 70 countries.