Dental Office Coordinator

Requisition #: 49487

Status: Full-time, Non-Exempt

Schedule: Monday - Friday, 8AM - 5PM

Onsite or Hybrid: Onsite - working between two sites (APLA Health Wilshire DTLA Dental and Gleicher/Chen HC)

Bilingual (English/Spanish): Yes: Spanish Assessment required prior to offer.

POSITION SUMMARY:

The Dental Office Coordinator provides clerical support for the daily management of the dental practice.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Organize and supervise the procedures of the dental clinic front office, including but not limited to the areas of:

• Client Registration

• Appointment Scheduling

• Communication with patients and referring agencies

• Ordering supplies/front and back office

• Receive patients as they enter the dental clinic and notify the program staff of their arrival.

• Confirm medical/dental appointments on the schedule of the following day.

• Answer telephone calls, take messages, monitor voice mail messages throughout the day.

• Confirm and update patient demographic, insurance eligibility, health history and other medical information using the Case Watch, eClinicalWorks and Open Dental software programs.

• Act as the petty cash custodian for the dental clinic under the supervision of the Medical/Dental Office Manager.

• Collect payment from patients before services are rendered when necessary.

• Travel to other dental locations as needed

Have a working knowledge of private insurance billing, DentiCal billing and benefit guidelines:

• Check eligibility before each appointment
• Maintain a written Record of Eligibility on the patient charts
• Check and collect share of cost when necessary
• Assist with all Grant Funded Audits. Provide technical and administrative support for the auditors.
• Assist with the preparation of client statistical and demographic reports to appropriate fiscal entities including but not limited to the Division of HIV and STD Programs on a monthly basis.
• Act as a mediator, assisting clients understand the limitations of certain services and assist them in finding a solution to their concerns. Work closely with the Dental Management Team and Chief Operating Officer with client grievances and concerns about treatment.
• Assist in maintaining OSHA and HIPAA compliance.
• Assist in maintaining office and building fire/safety regulations.
• Present a professional front office environment for all patients and visitors in appearance, manner, and quality of work at all times
• Effectively communicate with clients/patients in English and Spanish as required per aforementioned job duties.

OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.

REQUIREMENTS:

Training and Experience:

• Minimum of two years of comparable administrative experience.
• College degree and work experience in a social services environment is preferred.
• Excellent telephone skills
• Basic computer skills

Knowledge of:

• Office workflow procedures
• Filing systems
• General HIV/AIDS health issues
• General medical and dental terminology

Ability to:

• Respond with sensitivity, patience, and compassion to the special needs of the patients of our clinic
• Communicate effectively and courteously with tact, diplomacy and poise
• Multitask efficiently
• Learn and master the required computer software programs
• Follow written and oral directions
• Maintain the patient appointment schedule efficiently
• Work independently and responsibly
• Work effectively as a team member in a busy medical/dental practice
• Be self-motivated and maintain the commitment to excellence of APLA Health & Wellness.
• Bilingual required - English/Spanish.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper. COVID vaccination is required and APLA Health will consider accommodations for medical- and religious-based reasons.

Equal Opportunity Employer: APLA Health is an Equal Opportunity Employer.