Dental office Front Desk Position FT BILINGUAL

Benefits:

• 401(k)
• Bonus based on performance
• Dental insurance
• Free food & snacks
• Health insurance
• Paid time off

Benefits/Perks

• Flexible Scheduling
• Career Advancement Opportunities 
• Competitive Compensation

Job Summary

We are seeking a positive, friendly Front Desk position who can speak fluently Spanish and English to provide exceptional service to our Dental patients. We have  a mixed pool of Hispanic and English speaking  patients.  We prefer to have someone who have a good control in both languages written and speaking. 

IT IS PREFERABLE TO HAVE SOMEONE WITH DENTAL OFFICE EXPERIENCE . HOWEVER, WE ALSO WELCOME SOMEONE WITH LITTLE OR NO  EXPERIENCE AS LONG AS YOU ARE WILLING TO LEARN AND WORK WHOLE HEARTEDLY.  

The Front Desk will assist with entering patient's information, making and adjusting an appointment. Responsibilities also include maintaining communication with insurances for the respective patients and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience. 

Responsibilities

• Monitor the maintain knowledge of dental office operations and activities.
• Make appointments and answer questions via phone, text or email.
• Build rapport with patients and identify their needs through friendly conversation and open-ended questions.
• Describe the features and benefits from the insurances.
• Ensure compliance with health and quality standards

Qualifications 

• Friendly and outgoing personality
• Familiarity with hospitality industry standards
• Proficient in ENGLISH  and SPANISH ; knowledge of other languages is a plus
• Computer literacy
• Able to resolve issues with a customer-focused orientation