We are seeking a friendly and professional Dental Front Office Receptionist to join our team. As a Front Office Receptionist, you will be the first point of contact for our guests and provide exceptional customer service. Your role will involve handling patient inquiries, checking patients in and out, over the counter collections, scheduling, and ensuring a smooth and enjoyable visit. You will also be responsible for handling phone calls coming into the office and scheduling patients appropriately.
Duties:
- Greet patients with a warm and welcoming demeanor
-Provide exceptional customer service
- Check patients in and out efficiently and accurately
- Provide information about services
- Handle patient inquiries, requests, and complaints promptly and professionally
- Process payments and maintain accurate records
- Collaborate with clinical and other administrators
- Perform daily schedule audits
- Maintain a clean and organized front desk area
Skills:
- Previous experience in the dental field is preferred
- Excellent customer service skills with a friendly and professional attitude
- Strong communication skills, both verbal and written
- Proficient in using phone systems and dental practice management software
- Ability to multitask and prioritize tasks effectively in a fast-paced environment
- Bilingual or multilingual skills are a plus