DENTAL OFFICE - FRONT OFFICE MANAGER

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary

We are looking for a motivated and self-starter individual with atleast 5 years of dental front office experience. This position would be responsible for administering the day-to-day activities of the business office, including: patient and employee relations; staff interviewing/dismissal; management of marketing and communications efforts; ensuring regulatory compliance; staff training and motivation. Assist the dentist with other tasks as assigned.

Financial & Billing Management: Oversee accounts receivable, process payments, and ensure accurate insurance claim submissions. Track practice Key Performance Indicators (KPIs) like collection rates and daily production. 


Treatment Coordination: Estimate out-of-pocket costs and confidently present financial agreements and treatment plans to patients.


Patient Relations: Set the tone for a welcoming environment at check-in and check-out. Act as the primary point of contact for resolving patient questions or concerns. Oversee patient relations and handle patient complaints o Help explain office policy to patients o Help support staff as needed (i.e., appointment scheduling, collections, insurance, etc.) o Monitor patient relations with regular patient satisfaction surveys 

Essential Qualifications

• Experience: Typically requires 5+ years of dental front office or treatment coordination experience.

• Software Proficiency: Strong familiarity with dental practice management software (Eaglesoft).

• Industry Knowledge: Deep understanding of dental terminology, CDT codes, and navigating various insurance networks (PPOS).

• Soft Skills: Exceptional organizational abilities, conflict resolution skills, and a positive, team-first attitude.