Coaching, Communication Skills, Community Health, Continuous Improvement, Dental Insurance, HIPAA (Health Insurance Portability and Accountability Act), Healthcare Quality, High School Diploma, Leadership, Maintain Compliance, Medical Billing, Mentoring, Multilingual, Multitasking, Nonprofit, OSHA, Office Management, Operations, Patient Care, Payment Processing, Performance Metrics, Problem Solving Skills, Process Improvement, Quality of Care, Schedule Development, Spanish Language, Time Management, Treatment Plan
Join MyCHN as a Dental Office Manager
At MyCHN (My Community Health Network), we believe everyone deserves access to high-quality healthcare. As a nonprofit FQHC serving Greater Houston, we are committed to improving lives through compassionate, patient-centered care guided by our values of empathy, transparency, quality, and value.
Why You’ll Love Working Here
Mission-driven, community-focused organization
Supportive, team-based culture
Opportunities for career growth and development
The chance to make a real impact in underserved communities
What You’ll Do & Bring
As a Dental Office Manager, you’ll lead front office operations for dental services, ensuring exceptional patient experience, strong schedules, and efficient clinic performance.
Key Responsibilities:
- Oversee daily front desk operations and supervise Dental Patient Service Specialists (DPSS)
- Optimize provider schedules, patient flow, and appointment confirmation processes
- Monitor and achieve KPIs including production, collections, patient experience, and schedule utilization
- Ensure accurate registration, insurance verification, referrals, and payment processing
- Verify treatment plans, consents, and lab cases are completed and documented timely
- Manage scheduling to reduce no-shows and improve patient retention
- Train, coach, and mentor front office staff while providing performance feedback
- Resolve escalated patient concerns and ensure service excellence
- Collaborate across departments to support whole-person care and service integration
- Ensure compliance with HIPAA, OSHA, and organizational policies
- Maintain office operations including supplies, cleanliness, and overall clinic presentation
- Drive continuous improvement initiatives to enhance access, efficiency, and patient satisfaction
What You Bring:
- High school diploma or GED
- 2+ years of front office experience in a dental setting (management experience preferred)
- Strong knowledge of dental terminology, insurance, and scheduling workflows
- Proven leadership, organizational, and problem-solving skills
- Ability to manage multiple priorities in a fast-paced environment
- Strong communication skills with a patient-first mindset
- Commitment to quality care, accountability, and service excellence
- Preferred: Bilingual in Spanish
Ready to Make a Difference?
Join a compassionate, fast-paced team where your leadership and impact truly matter.
Apply today and grow your career with MyCHN.