Treatment Coordinator / Office Manager – East Baltimore, Maryland
Position Type: Dental Administration & Management
Job Type: Full-Time
Compensation:
- Target Compensation: $35.00 per hour
- Approximately $72,800 annually based on a 40-hour workweek
- Compensation flexibility available for exceptional candidates based on experience
Schedule:
- Monday: 9:00 AM – 5:00 PM
- Tuesday: 9:00 AM – 6:00 PM
- Wednesday: 9:00 AM – 5:00 PM
- Thursday: 9:00 AM – 6:00 PM
- Friday: 9:00 AM – 4:00 PM
Position Summary
We are seeking a highly organized, bilingual Treatment Coordinator / Office Manager to join a busy and established dental practice in East Baltimore, Maryland.
This opportunity is ideal for someone who can take immediate ownership of treatment coordination, scheduling, patient financial conversations, and administrative follow-through while developing into a broader practice management role.
The practice is specifically looking for someone who sees what needs to be done and takes responsibility for making sure it happens. The right candidate will help create a more efficient schedule, improve patient follow-through, collect necessary deposits, clearly explain insurance benefits, and reduce the administrative burden currently being carried by practice leadership.
We are open to both experienced dental professionals who are already operating at a high level and high-potential candidates who have the drive and aptitude to grow into a larger management position.
Bilingual English/Spanish fluency is required for this opportunity.
About the Practice & Community
This is a busy, established dental practice serving a diverse patient population in East Baltimore and the surrounding Baltimore communities. The office has historically generated more than $4 million in annual revenue and is continuing to rebuild production following the departure of an associate provider.
Approximately 50% of the practice's patient population is Medicaid, making strong knowledge of patient benefits, scheduling, financial communication, and administrative follow-through particularly valuable.
The practice uses the traditional desktop version of Dentrix and is looking for someone who can bring greater organization, accountability, and consistency to the administrative side of the business.
East Baltimore offers convenient access to communities throughout the Baltimore metropolitan area and is home to a large and diverse healthcare workforce, making this an excellent opportunity for an experienced dental professional seeking a long-term leadership position.
Key Responsibilities
Treatment Coordination & Patient Experience
- Guide patients through recommended treatment plans from presentation through scheduling and completion
- Clearly explain treatment recommendations, insurance benefits, estimated patient responsibilities, and payment expectations
- Collect required deposits and financial commitments before treatment
- Follow up consistently on unscheduled and incomplete treatment
- Help patients understand their next steps and remove administrative barriers to receiving care
- Deliver a warm, professional, and patient-centered experience in both English and Spanish
Scheduling & Practice Flow
- Take ownership of provider and hygiene schedules
- Maintain productive schedules while creating a positive experience for patients and clinical teams
- Identify and proactively address gaps, cancellations, and scheduling inefficiencies
- Ensure appropriate appointment sequencing and treatment follow-through
- Communicate effectively with doctors, hygienists, assistants, and administrative team members
Insurance & Financial Coordination
- Explain dental insurance benefits and patient financial responsibilities
- Maintain working knowledge of Medicaid and traditional dental insurance processes
- Assist with benefit-related questions and treatment estimates
- Ensure appropriate deposits and patient portions are collected
- Coordinate with billing and insurance resources to resolve outstanding questions
- Maintain accurate financial and treatment documentation within Dentrix
Operational Ownership & Management Development
- Take ownership of day-to-day administrative responsibilities that support an efficiently run practice
- Identify operational issues and follow them through to resolution
- Help establish greater accountability and consistency within front office workflows
- Reduce the administrative workload currently being handled by practice leadership
- Assist with developing and maintaining efficient office systems and processes
- Grow into additional office management and leadership responsibilities based on performance and capability
Benefits
- Comprehensive employee benefits package
- Employer contributions toward insurance benefits
- Full-time, consistent weekday schedule
- Long-term professional growth opportunity
- Opportunity to develop from Treatment Coordinator into a broader practice management position
Qualifications
- Bilingual English/Spanish required
- Previous dental front office, treatment coordination, or dental management experience strongly preferred
- Strong understanding of dental scheduling and treatment coordination
- Comfortable presenting treatment and discussing financial responsibilities with patients
- Ability to explain dental insurance benefits clearly and confidently
- Strong follow-through and attention to detail
- Excellent organizational and time-management skills
- Ability to take ownership of responsibilities with limited oversight
- Strong communication and relationship-building abilities
- Comfortable working in a busy, high-production dental environment
Preferred Skills
- Dentrix experience, particularly the traditional desktop version
- Previous Treatment Coordinator or Dental Office Manager experience
- Experience working with Medicaid patient populations
- Knowledge of dental insurance benefits and financial arrangements
- Experience collecting treatment deposits and improving case acceptance
- Experience managing complex provider schedules
- Previous leadership or team management experience
Why Join Us
- Step into an established practice with significant existing patient demand
- Opportunity to make an immediate impact on scheduling, treatment acceptance, and patient experience
- Clear pathway from treatment coordination into greater office management responsibility
- Practice leadership actively looking to delegate responsibility and empower the right person
- Comprehensive benefits including medical insurance contributions
- Predictable weekday schedule designed to support greater work-life balance
- Opportunity for both established dental professionals and ambitious candidates ready for their next career step