Dental Office Manager

Dental Office Manager

Position Summary

Seeking an experienced, organized leader to oversee daily operations, manage the administrative team, improve efficiency, and support financial and patient-care goals. Must be proactive, skilled in dental operations, insurance, scheduling, and team development, and work closely with the owner and providers.

Key Responsibilities

• Practice Operations: Oversee daily front-office workflows, scheduling, billing, patient flow, staffing, vendor relations, and policy adherence.
• Team Leadership: Recruit, train, coach, and evaluate front-office staff; set performance expectations; foster a positive, accountable culture.
• Patient Experience: Ensure high-quality service, manage communications and complaints, improve satisfaction, retention, and online reputation.
• Scheduling & Treatment Coordination: Optimize provider/hygiene schedules, manage cancellations/no-shows, track unscheduled treatment, and support case acceptance.
• Financial Management: Monitor production, collections, AR, and revenue goals; oversee payment plans, adjustments, and internal controls.
• Insurance & Billing: Supervise verification, claims, denials, and patient benefit explanations; ensure accurate posting and timely follow-up.
• Compliance: Maintain HIPAA, OSHA, and regulatory standards; manage training, safety, and incident documentation.
• Business Development: Drive patient retention, referrals, and revenue; support marketing, new patient growth, and operational improvements.

• Minimum 3 years of dental office management or leadership experience preferred.
• Strong knowledge of dental terminology, insurance billing, collections, and AR.Proficiency with Eaglesoft, Dentrix, or Open Dental.
• Experience with financial reports, KPIs, HIPAA/OSHA compliance.
• Excellent leadership, communication, organizational, and conflict-resolution skills.
• Skilled in Microsoft Office and scheduling systems.
• Experience in private, cosmetic, or specialty practices, preferred.
• Background in treatment coordination, multi-provider management, marketing, recruiting, and employee development, preferred.