Accounts Receivable, Administrative Skills, Coaching, Equipment Maintenance/Repair, Expense Management, HIPAA (Health Insurance Portability and Accountability Act), Leadership, Maintain Compliance, Marketing, OSHA, Office Management, Organizational Skills, Patient Care, Patient Confidentiality, Regulations, Supplier Relationship Management (SRM), Team Lead/Manager, Treatment Plan, Vendor/Supplier Relations
Dental Office Manager
Gabriella Paolucci DDS | Joliet, IL | Full-Time
Schedule: Monday - Friday | 8:00 AM - 5:00 PM
About Us
At Gabriella Paolucci DDS, we believe great dental care starts with a strong team. Our Joliet practice is built on meaningful relationships, delivering exceptional patient care in a supportive, growth-focused environment. Backed by a regional network, we provide the tools and leadership needed for success.
About the Role
We’re seeking an experienced and motivated Dental Office Manager who is ready to take ownership of a practice and lead with confidence. This is an ideal opportunity for someone who thrives in a leadership role, enjoys building strong teams, and takes pride in driving both patient experience and business success.
You’ll serve as the central leader of the office, supporting providers, coaching team members, and ensuring day-to-day operations run smoothly and efficiently.
Key Responsibilities
Operations & Scheduling
- Maintain a full, productive schedule for providers
- Oversee patient flow, recall systems, and appointment optimization
- Present treatment plans clearly and confidently to patients
Financial Performance
- Drive monthly production and collection goals
- Manage office expenses and labor costs
- Maintain 95%+ over-the-counter collections
- Monitor A/R and production reports to proactively address gaps
Team Leadership
- Recruit, hire, and develop high-performing team members
- Provide coaching, feedback, and accountability
- Lead daily huddles to ensure team alignment and success
- Identify and develop future leaders within the practice
Patient Experience
- Set the standard for excellent patient care and service
- Address patient concerns professionally and efficiently
- Support local marketing and community outreach initiatives
Compliance & Administration
- Ensure compliance with OSHA, HIPAA, and dental regulations
- Manage vendor relationships, supplies, and equipment maintenance
- Maintain patient confidentiality and office standards
Qualifications
- 2+ years of dental administrative experience
- 1+ year of team leadership or management experience
- Proficiency in Dentrix and/or Denticon
- Associate’s degree required (Bachelor’s preferred or equivalent experience)
- Proven track record of achieving performance goals
Preferred Experience
- Background as a dental assistant, receptionist, or hygienist
- Previous office management or lead coordinator experience
Who You Are
- A confident, proactive leader who takes ownership
- Strong with both people and numbers
- Skilled at building and developing teams
- Comfortable holding others accountable and having difficult conversations
- Passionate about creating a positive, high-performing work environment
Why Join Us?
- Leadership autonomy with strong support
- Growth-oriented environment
- Opportunity to make a meaningful impact on patients and team members
- Be part of a practice you can truly be proud of
Apply Today
If you're ready to lead, grow, and make a difference, we’d love to hear from you.
Join Gabriella Paolucci DDS and help shape the future of our practice.
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