We are a dynamic and rapidly expanding Dental Support Organization (DSO) led by passionate dentists and entrepreneurs. With 7 practices across Southern California, we are committed to building a patient-centered, team-driven culture that transforms the dental experience. As we scale, we're looking for a creative, resourceful, and driven staff to help us share our story, strengthen our brand, and engage our growing network of patients and team members.
Monday - Friday + Saturdays as needed
Required Qualifications
High School Diploma or equivalent required.
3+ years of experience in Multi Specialty Dental Office Management - REQUIRED
5+ years of total experience in a dental organization. REQUIRED
In-depth knowledge of dental procedures, terminology, and insurance processes.
Strong understanding of third-party financing options (e.g., Sunbit, CareCredit).REQUIRED
Proficiency with dental practice management software (e.g., Open Dental) REQUIRED
Working knowledge of electronic health records (EHR) and coding for dental and medical billing
Job Responsibilities
Financial Coordination & Oversight
Provide accurate treatment estimates and ensure proper documentation of financial agreements.
Collect co-payments or deposits prior to scheduling treatment and assist with financing applications.
Manage operating budgets, monitor expenses, and oversee patient billing and collections.
Collaborate with billing staff to ensure correct posting of dental and medical procedure codes.
Generate and present financial and performance reports to ownership or upper management.
Scheduling & Operations Management
Manage provider schedules to maintain optimal clinical flow and patient experience.
Schedule and coordinate treatment appointments, ensuring smooth transitions between clinical and front office teams.
Track and follow up on outstanding treatment plans to encourage timely scheduling.
Oversee day-to-day office operations, including supplies, sterilization protocols, and facility upkeep.
Insurance & Authorization Support
Confirm insurance benefits, limitations, and pre-authorizations as needed.
Communicate insurance details clearly to patients and help resolve questions or discrepancies.
Coordinate with insurance providers to process claims, manage denials, and ensure accurate patient accounts.
Team Leadership & Collaboration
Lead daily team huddles to align on schedules, goals, and performance metrics.
Collaborate with dentists, hygienists, assistants, and front office staff for coordinated patient care.
Supervise, train, and provide feedback to staff; participate in hiring and performance evaluations.
Foster a positive, communicative work environment and address conflicts or concerns proactively.
Compliance & Policy Management
Ensure adherence to OSHA, HIPAA, CDA, and HR policies and safety standards.
Maintain accurate patient records, insurance documentation, and operational compliance.
Develop and implement office policies and procedures to support efficiency, safety, and regulatory compliance.
*The absence of specific duties in this description does not exclude them from the role if they are similar, related, or logically associated with the position. Additional responsibilities may be assigned or requested by management or executive leadership as needed.*
Numbers & Facts
Location
Rancho Cucamonga, CA
Job Type
Full-time
Skills
Billingunmatched
Budget Managementunmatched
Claims Processingunmatched
Clinical Medicineunmatched
Communication Skillsunmatched
Credit and Collectionsunmatched
Denials Managementunmatched
Dental Hygieneunmatched
Dentistryunmatched
Documentationunmatched
Entrepreneurshipunmatched
Expense Trackingunmatched
HIPAA (Health Insurance Portability and Accountability Act)unmatched
Insuranceunmatched
Insurance Documentationunmatched
Leadershipunmatched
Maintain Complianceunmatched
Medical Billingunmatched
Medical Codingunmatched
Medical Record Systemunmatched
Medical Recordsunmatched
Medical Treatmentunmatched
OSHAunmatched
Office Managementunmatched
Operations Managementunmatched
Patient Careunmatched
Performance Analysisunmatched
Performance Metricsunmatched
Performance Reviewsunmatched
Plan Meetingsunmatched
Policy Implementationunmatched
Practice Management Softwareunmatched
Procedure Implementationunmatched
Record Keepingunmatched
Regulatory Complianceunmatched
Safety Complianceunmatched
Safety Standardsunmatched
Schedule Developmentunmatched
Sterilizationunmatched
Team Lead/Managerunmatched
Time Managementunmatched
Treatment Planunmatched
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