JOB SUMMARY:
The Operations Manager at Ashby Park Pediatric Dentistry – Greenville plays a pivotal leadership role in driving the practice's success by delivering exceptional patient experiences, fostering a high-performing team, and achieving strong financial results. This role is responsible for leading daily operations, optimizing practice performance, and implementing efficient systems and processes that enhance patient satisfaction, increase case acceptance, strengthen patient retention, and promote employee and provider engagement.
Serving as the operational backbone of the practice, the Operations Manager provides leadership and support across both front and back office functions, ensuring seamless workflows and outstanding service at every patient touchpoint. By cultivating a positive, collaborative culture and maintaining operational excellence, this position is instrumental in advancing the Company's mission of helping children achieve a lifetime of healthy, confident smiles.
We Offer:
- Competitive salary.
- Monthly bonus opportunities.
Schedule: 40 hours / week
EDUCATION/CREDENTIALS:
- Dental clinical and management experience.
JOB RELATED EXPERIENCE:
- Progressive leadership and functional practice management experience.
- Excellent communication, problem solving and leadership skills.
- Strong management/customer service management and leadership skills a plus.
- Experience leading a team, mentoring and coaching subordinates.
JOB-RELATED SKILLS/COMPETENCIES:
- Ability to make good decisions within assigned scope of authority. Exceptional critical thinking skills.
- Ability to effectively supervise, lead, develop, and coach staff.
- Ability to control expenses. Strong business acumen.
- Ability to support and effectively collaborate with other departments to achieve results.
- Ability to plan ahead, and to prioritize and coordinate activities, services, schedules or programs.
- Ability to plan, assess, communicate, and develop employee performance.
MAJOR DUTIES AND RESPONSIBILITIES:
- Manages office staff, provides problem-solving, decision making, planning, delegation, and conflict management when needed.
- Build and maintain a positive office culture.
- In coordination with RDO and Human Resources, select and orientate office staff.
- Evaluate staff performance and submit performance reviews, Ensure 100% of staff complete required learning modules on time.
- Conduct practice staff meetings on a regular basis.
- Works with employees to facilitate complaints/concerns and resolve as needed.
- Responsible for onboarding and training for new employees.
- Implement office policies which establish best approaches which result in achievement of performance goals, including patient satisfaction, access, employee engagement, provider engagement, financial performance and successful growth.
- Meets or exceeds annual NPS targets through implementation and sets action plans as needed.
- Provide needed information to other departments, (i.e. Human Resources, Marketing, Finance, etc.) to support compliance with established policies.
- Ensure that needed information and documentation is provided to support revenue cycle activities.
- Act as an interdepartmental liaison between the practice and other departments and entities.
- Responsible for reporting any safety-related incident in a timely fashion, including workers comp, through the appropriate tool; attends all safety-related training programs; monitors work environment for possible safety issues and ensures others are also performing work in a safe manner.
- Stays current and complies with state and federal regulations/statutes and company policies that impact the employee's area of responsibility.
- Monitors and ensures all certifications and/or licenses are up-to-date and valid prior to expiration dates.
- Completes all company mandatory modules and required job-specific training in the specified time frame.