The Maury County Health Department is seeking a Dental Public Health Office Assistant to provide clerical and administrative support within its dental clinic operations.

The Maury County Health Department provides public health, primary care, and dental services. This position supports patient registration, appointment scheduling, patient check-in and check-out, reminder and follow-up calls, referral coordination, insurance authorization, records management, and other assigned clinic duties.

Applicants should be customer-focused, self-motivated, team-oriented, and willing to travel throughout the region as needed.

Key Responsibilities

• Schedule and manage patient appointments.
• Inform patients of requirements associated with their visits.
• Collect and update patient demographic information for registration.
• Review documentation to determine eligibility for federal and state programs.
• Enter information into health department management information systems.
• Navigate multiple computer systems to enter and retrieve patient information.
• Process and balance the cash drawer to support fiscal accountability.
• Inform patients of their rights and responsibilities related to program participation.
• Obtain required authorization before releasing medical information.
• Assist with obtaining prior authorization from insurance providers by gathering and submitting required documentation before services are rendered, when applicable.
• Compile appropriate forms for requested services to support efficient clinic flow.
• Scan and index records into the electronic dental record.
• Conduct patient reminder and follow-up calls.
• Coordinate patient referrals.
• Maintain a positive, constructive, and cooperative work environment.
• Perform other duties as assigned.

Minimum Education and Experience

• High school diploma or equivalent.
• Two years of full-time customer service and/or clerical or office experience.
• Current driver s license.
• Ability to successfully complete a Tennessee Bureau of Investigation background check.

Education Substitution

Coursework completed through an accredited college or university may substitute for the required experience on a year-for-year basis, up to a maximum of two years.

For example, 45 quarter hours may substitute for one year of required experience.

Nice-to-Have Qualifications

Candidates who meet one or more of the following qualifications will receive preference:

• Active Tennessee Registered Dental Assistant license.
• Dental front-office experience.
• Knowledge of dental terminology.
• Experience with dental appointment scheduling.
• Understanding of dental insurance coding.
• Ability to assist chairside during emergencies or staffing shortages.

Required Skills

• Patient registration
• Appointment scheduling
• Patient check-in and check-out
• Customer service
• Clerical and administrative support
• Data entry
• Insurance authorization
• Referral coordination
• Cash handling and reconciliation
• Electronic dental records
• Document scanning and indexing
• Telephone communication
• Follow-up and reminder calls
• Ability to navigate multiple computer systems
• Attention to detail
• Team collaboration

• Health insurance
• Health savings account
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Life insurance
• Retirement plan