Job Description
Position Summary
We are seeking a professional, friendly, and organized Front Desk Dental Receptionist to join our dental practice on Long Island. The ideal candidate will provide exceptional patient service while efficiently managing front-office operations, scheduling, insurance verification, patient check-in/check-out, and telephone communications.
The successful candidate should be comfortable working in a busy dental office, have excellent communication skills, and demonstrate a warm, professional demeanor with patients, families, and staff.
Essential Responsibilities
- Greet patients warmly and professionally upon arrival.
- Manage patient check-in and check-out procedures.
- Answer and direct incoming telephone calls in a courteous and timely manner.
- Schedule, confirm, reschedule, and coordinate patient appointments.
- Maintain an organized and accurate appointment schedule.
- Verify dental insurance eligibility and benefits.
- Obtain and update patient demographic, insurance, and contact information.
- Review treatment plans, copayments, deductibles, and estimated patient responsibilities when appropriate.
- Collect copayments, balances, and other patient payments.
- Process insurance claims and assist with insurance-related questions.
- Maintain accurate and confidential patient records in accordance with HIPAA requirements.
- Communicate effectively with dentists, hygienists, dental assistants, and office management.
- Coordinate referrals, records, and communications with outside dental or medical providers as needed.
- Monitor the front desk, waiting room, and overall patient experience.
- Assist with maintaining a clean, professional, and welcoming reception area.
- Handle administrative duties, including scanning, filing, data entry, correspondence, and other office tasks.
- Follow office policies, procedures, and established patient-care standards.
- Maintain a high level of professionalism and confidentiality at all times.
Qualifications
- High school diploma or equivalent required.
- Previous dental office, medical office, or healthcare front-desk experience preferred.
- Experience with dental insurance and dental practice management software preferred.
- Excellent verbal and written communication skills.
- Strong customer service and interpersonal skills.
- Professional appearance and positive, welcoming attitude.
- Strong organizational skills and attention to detail.
- Ability to multitask and prioritize responsibilities in a fast-paced environment.
- Comfortable handling sensitive patient and financial information.
- Basic computer proficiency, including email, scheduling systems, and electronic records.
- Ability to work effectively as part of a team.
- Knowledge of dental terminology and common dental procedures.
- Familiarity with PPO dental insurance, eligibility verification, and claims.
- Experience with dental practice management systems.
- Strong appointment scheduling and patient-flow management skills.
- Ability to discuss treatment costs and insurance benefits professionally and accurately.
Compensation and Benefits: $30.00–$35.00 per hour, depending on experience and qualifications.
Numbers & Facts
| Location | Long Island, NY |
| Industry | Staffing/Employment Agencies |
| Salary | $30–$35 Per Hour |
| Company Size | 50 to 99 employees |
| Year Founded | 2002 |
| Website | https://phaxis.com/ |
About Company
We stand for PERSEVERANCE, as we refuse to quit when the journey gets tough. Your gold is our mission, and we search day and night to find it.
Skills
- Administrative Skillsunmatched
- Claims Processingunmatched
- Co-Paymentsunmatched
- Communication Skillsunmatched
- Computer Skillsunmatched
- Customer Support/Serviceunmatched
- Data Entryunmatched
- Dental Hygieneunmatched
- Dental Insuranceunmatched
- Dentistryunmatched
- Detail Orientedunmatched
- Email Technologyunmatched
- Establish Prioritiesunmatched
- HIPAA (Health Insurance Portability and Accountability Act)unmatched
- Healthcareunmatched
- Healthcare Providersunmatched
- High School Diplomaunmatched
- Insuranceunmatched
- Interpersonal Skillsunmatched
- Medical Officeunmatched
- Medical Recordsunmatched
- Medical Treatmentunmatched
- Multitaskingunmatched
- Office Managementunmatched
- Organizational Skillsunmatched
- Patient Assessmentunmatched
- Patient Careunmatched
- Plan Meetingsunmatched
- Policy Developmentunmatched
- Practice Management Softwareunmatched
- Preferred Provider Organization (PPO)unmatched
- Presentation/Verbal Skillsunmatched
- Procedure Developmentunmatched
- Standards of Careunmatched
- Team Playerunmatched
- Telephone Skillsunmatched
- Time Managementunmatched
- Treatment Planunmatched
- Writing Skillsunmatched
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