Dental Receptionist - Long Island

Position Summary

We are seeking a professional, friendly, and organized Front Desk Dental Receptionist to join our dental practice on Long Island. The ideal candidate will provide exceptional patient service while efficiently managing front-office operations, scheduling, insurance verification, patient check-in/check-out, and telephone communications.

The successful candidate should be comfortable working in a busy dental office, have excellent communication skills, and demonstrate a warm, professional demeanor with patients, families, and staff.

Essential Responsibilities

• Greet patients warmly and professionally upon arrival.
• Manage patient check-in and check-out procedures.
• Answer and direct incoming telephone calls in a courteous and timely manner.
• Schedule, confirm, reschedule, and coordinate patient appointments.
• Maintain an organized and accurate appointment schedule.
• Verify dental insurance eligibility and benefits.
• Obtain and update patient demographic, insurance, and contact information.
• Review treatment plans, copayments, deductibles, and estimated patient responsibilities when appropriate.
• Collect copayments, balances, and other patient payments.
• Process insurance claims and assist with insurance-related questions.
• Maintain accurate and confidential patient records in accordance with HIPAA requirements.
• Communicate effectively with dentists, hygienists, dental assistants, and office management.
• Coordinate referrals, records, and communications with outside dental or medical providers as needed.
• Monitor the front desk, waiting room, and overall patient experience.
• Assist with maintaining a clean, professional, and welcoming reception area.
• Handle administrative duties, including scanning, filing, data entry, correspondence, and other office tasks.
• Follow office policies, procedures, and established patient-care standards.
• Maintain a high level of professionalism and confidentiality at all times.

Qualifications

• High school diploma or equivalent required.
• Previous dental office, medical office, or healthcare front-desk experience preferred.
• Experience with dental insurance and dental practice management software preferred.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Professional appearance and positive, welcoming attitude.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Comfortable handling sensitive patient and financial information.
• Basic computer proficiency, including email, scheduling systems, and electronic records.
• Ability to work effectively as part of a team.

• Knowledge of dental terminology and common dental procedures.
• Familiarity with PPO dental insurance, eligibility verification, and claims.
• Experience with dental practice management systems.
• Strong appointment scheduling and patient-flow management skills.
• Ability to discuss treatment costs and insurance benefits professionally and accurately.

Compensation and Benefits: $30.00–$35.00 per hour, depending on experience and qualifications.