Administrative Skills, Call Volume, Clinical Support, Communication Skills, Detail Oriented, Documentation, Insurance, Language Interpreter, Medical Records, Microsoft Office, Microsoft Outlook, Multitasking, Organizational Skills, Patient Care, Schedule Development, Secondary School, Team Player, Telephone Skills, Time Management, Voice Mail
Join our dental team and help patients access compassionate, high-quality care across our rural communities.
Full-time, benefit eligible position. The schedule is Monday - Friday 9:00am-5:30pm.
As a Dental Scheduler, you’ll be the welcoming first point of contact for patients seeking dental services. In this role, you’ll support smooth access to care by managing appointment scheduling, coordinating information between patients and providers, and delivering friendly, solution-focused service that reflects our commitment to inspiring hope and promoting wellness.
This is a great opportunity for someone who thrives in a fast-paced, service-oriented environment and enjoys helping individuals navigate their care with clarity, warmth, and professionalism.
Key Responsibilities
- Serve as the primary contact for new and returning patients needing to schedule or adjust dental appointments
- Support multiple dental providers across several locations while maintaining accurate, up-to-date schedules
- Manage high call volume, voicemail follow-up, and timely communication with patients
- Gather and enter patient information, including insurance details, service needs, and documentation requirements
- Coordinate interpreter services and collaborate closely with clinical and front desk teams
- Maintain daily awareness of schedule accuracy, cancellations, backfill opportunities, and follow-up needs
- Assist with confirming appointments, sharing visit expectations, and ensuring patients are prepared for their visit
- Help keep schedules full and support continuity of care through proactive outreach and reporting
Education, Skills, Knowledge and Expertise
High School/GED preferred
WORK EXPERIENCE/TRAINING/ADDITIONAL REQUIREMENTS
• Clerical experience preferred
• Experience with multi-line phone system preferred
• Proficient knowledge of Microsoft Office especially Teams and Outlook required
• Experience in a dental setting preferred
You’ll be a great fit for this role if you:
- Enjoy being a helpful, reassuring voice for patients seeking care
- Excel at multitasking, staying organized, and keeping schedules running smoothly
- Communicate clearly and compassionately with individuals of all backgrounds
- Feel energized by teamwork and supporting busy clinical environments
- Bring curiosity, attention to detail, and a commitment to high-quality service
IND2