Dental Treatment Coordinator

Riccobene Associates Family Dentistry is looking for a full-time Treatment Coordinator to join our Mount Pleasant office! This is a role for someone who loves connecting with people, has a knack for finances and problem-solving, and takes pride in helping patients feel confident about their dental care journey.

About the Role

As our Treatment Coordinator, you'll be part educator, part advocate, and part financial guide - helping patients understand their treatment plans, feel comfortable with their options, and move forward with confidence. You'll be a key link between clinical care and the business side of the practice, all while delivering the warm, efficient experience our patients count on.

What You'll Do

• Sit down with patients to understand their oral health history, concerns, and goals
• Walk patients through their treatment plan, answering questions and addressing concerns
• Help patients prioritize treatment and map out a plan for scheduling and payment
• Build genuine trust and rapport with every patient
• Lead financial consultations for new patients and whenever a new treatment plan is presented
• Manage payment options and policies that uphold the practice's financial integrity
• Educate patients on their dental benefits and how they apply to treatment
• Handle insurance billing, payment posting, and claim estimations
• Track dental benefit accounts receivable and follow up on claims to keep payments on time
• Connect patients with outside financing options and explain how they work
• Monitor patient account balances and support the practice's collections process
• Welcome new patients to the practice - reviewing health history, explaining the doctor's exam, and highlighting what makes the practice special
• Greet and check patients in and out before and after treatment
• Answer incoming calls - new patient inquiries, emergencies, scheduling, records requests, and follow-ups
• Pitch in on general office duties as needed