Summary/objective To facilitate patient's office experience in being seamlessly and ensure the patient leaves well-informed and prepared for their next appointment. This includes ensuring the patient understands their treatment plan, the benefits of treatment, insurance benefits, assisting with financial arrangements, and coordination of appointments.
Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Prepare and present treatment plan and financial estimates to patients for all prescribed treatment
Assist patient with financial arrangements
Insurance verification and sending/tracking pre-determinations
Billing and sending of insurance claims with related narratives, x-rays, and photos
Attending to denied claims and account receivables
Schedule patient treatment appointments; reschedule and call patients that have not completed treatment
Manage the Doctor and hygiene schedules to achieve utilization goals through efficient use of appointment time
Handle all treatment paperwork including consent forms, policy forms and exit paperwork
Effectively communicate and develop a strong working relationship with the Doctor and promote teamwork through cooperative and professional behaviors
Answer and return incoming calls from patients
Adhere to confidentiality, state, federal, and HIPAA laws and guidelines with regards to patient’s records
Follow and demonstrate commitment to company policies, professional expectations and Service Excellence Standards
Other duties may be assigned.
Competencies
Customer service skills
Interpersonal skills
Confidentiality
Microsoft Office
Punctuality
Dental EMR Knowledge
Dental Billing
Supervisory responsibilities None
Work environment Front Office
Required education and experience
Bachelor's degree
Dental Experience: 2 Years
Customer Service experience
Dental Billing: 2 Years
Numbers & Facts
Location
Ocoee, FL
Skills
Accounts Receivableunmatched
Billingunmatched
Calendar Managementunmatched
Communication Skillsunmatched
Corporate Policiesunmatched
Customer Support/Serviceunmatched
Electronic Medical Recordsunmatched
Federal Laws and Regulationsunmatched
HIPAA (Health Insurance Portability and Accountability Act)unmatched
Informed Consentunmatched
Insurance Claimsunmatched
Interpersonal Skillsunmatched
Medical Recordsunmatched
Microsoft Officeunmatched
Organizational Skillsunmatched
Plan Meetingsunmatched
Radiographyunmatched
State Laws and Regulationsunmatched
Team Playerunmatched
Telephone Skillsunmatched
Treatment Planunmatched
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