Department Manager

Round One Entertainment

Philadelphia, PA

JOB DETAILS
SALARY
$21–$23.75 Per Hour
SKILLS
Budget Management, Budgeting, Cook Dishes, Corporate Policies, Customer Experience, Customer Support/Service, Expense Tracking, Financial Transactions, Food Delivery, Food Presentation, Food Quality, Food Services, Food and Beverage Industry, Hospitality and Tourism, Identify Issues, Inventory Reports, Lift/Move 100 Pounds, Operations Guidelines, Physical Demands, Problem Solving Skills, Regulations, Resolve Customer Issues, Retail, Retail Management, Safety/Work Safety, Sales, Team Player
LOCATION
Philadelphia, PA
POSTED
Today
Fashion District (Philadelphia)
Department Manager

Location: 1001 Market Street #3010, Philadelphia, PA

Department: Food & Beverage

Hourly Wage: $21-23.75

Round One Entertainment is looking to hire a full-time, non-exempt, Food & Beverage Manager.

The Food & Beverage (F&B) Manager is responsible for managing all F&B operations and delivering an excellent customer experience.

Essential Duties:
  • Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards.
  • Monitors food preparation methods, portion sizes, and garnishing and presentation of food in order to ensure that food is prepared and presented in an acceptable manner.
  • Schedules and receive food and beverage deliveries, checking delivery contents in order to verify product quality and quantity.
  • Monitors department budgets and payroll records, and review financial transactions in order to ensure that expenditures are authorized and budgeted.
  • Investigates and resolve customer complaints regarding food quality, service, or accommodations.
  • Must have full knowledge of process for serving alcohol within the premises.
  • Preserve excellent levels of internal and external customer service.
  • Provide a two-way communication and nurture an ownership environment with emphasis in motivation and teamwork.
  • Comply with all health and safety regulations.
  • Conducts alcohol and age restriction control in accordance with company policies.
  • Provide superior customer service and satisfaction by being constantly visible and readily accessible to our customers.
  • Additional Duties and Responsibilities to be performed when directed by Store General Manager.
  • Conduct & monitor department inventory, submitting reports on weekly & monthly basis.
  • Train, coach, & issue disciplinary actions for department staff.
  • Holds weekly staff meetings with department supervisors to discuss and resolve any issues relating to operations, staffing, customer service, etc.
  • Maintain a floor presence of at least 90% of shift, providing sales & trouble shooting support.

Qualifications:

Every member of the management team will handle and serve alcohol, and thus you must be at least 21 years or older.

Associates degree and 2-3 years retail management experience, preferably in the entertainment, retail or hospitality industries but not required.

Work Environment:

While performing the duties of this job, the employee regularly works in a bowling center/arcade environment where high levels of noise, dust and activity can be expected. The noise level in the work environment is usually loud.

Physical Demands:

While performing the duties of this job, the employee is regularly required to bend, stretch, twist, climb and have a high level of mobility/flexibility in small spaces. The employee is required to stand and walk for extensive periods of time without breaks during busy times. In addition, the employee will need to be able to use their hands/fingers to handle and feel and reach with hands and arms. Lifting and/or moving up to 100lbs with assistance is required.

Benefits:

Paid Time Off (PTO), Medical, Dental, Vision, Life and 401(K) with company matching.

Check out our Facebook (Search: Round1HQ), Instagram (Round1USA), and Twitter (@Round1USA), Indeed (Round One Entertainment Inc.), Glassdoor (Round One Entertainment Inc.) for more information

About the Company

R

Round One Entertainment

Round1 is an multi entertainment activity complex company holding 5 stores in California, 1in Washington, 1 in Texas, 1 in Massachusetts and 1 in Illinois. (as of April, 2016).

Our typical store is around 50,000 square foot age as anchor tenants in shopping malls. In it, we offer bowling, arcade games, billiards, darts, ping pong, food and drinks, a variation that is not matched by other competitors in the industry.

Round1 originated back in 1980 and with the support from the fans and customers have successfully grown into a 113 store accounting for $890 million in sales. The stores combined bring in over 25 million customers annually. We cater to wide range of customers from family, groups of kids and adults providing an extraordinary fun and unforgettable experience. First oversea expansion was targeted to the United States as the company opened up the 1st store abroad in City of Industry, California back in August of 2010. From there the company has continued to add and now has 9 and counting. 2016 has at least 3 stores scheduled to open in Grapevine TX, Concord CA and Exton PA.

We are currently recruiting staff members and managers to join the company and help with the growth and the development. They will specifically be roles in opening up new locations and operating them. Employment of staff and managers operating existing stores are available as well. All employees with significant performances and outputs will be considered for internal advancement to GM. Beyond GM is a District Manager role. Depending on the skills and the expertise, advancing to a specific HQ position is possible as well.

Our motto is to have individuals develop and grow as the company grows and expands.

We are waiting for your application from all of you who would like to join our quest to become the number 1 entertainment center in the country.

COMPANY SIZE
20 to 49 employees
INDUSTRY
Entertainment Venues and Theaters
WEBSITE
http://www.round1usa.com/