Department Manager

About the role

• Reports to: Senior Manager or Assistant General Manager or General Manager
• Supervises: Assigned Department Leads and Staff
• Compensation: $25-33 an hour, non-exempt position. Specific starting wages are dependent on location and experience.

As a part of the management team, a Manager works directly with the General Manager and the Management Team, to ensure the day-to-day management and operation expectations of the store are being met, including but not limited to reviews, hiring, scheduling, payroll and terminations. A Manager is a leader and must have the ability to make informed decisions, problem-solve and effectively manage the store as a Manager on Duty (MOD). A Manager is a positive leader who contributes to the overall morale of the store, and they continuously work to uplift their staff and the store. They understand what makes Sports Basement awesome and unique. A Manager will have oversight of one large department or multiple smaller departments, including department staff to oversee and typically has one additional area of responsibility.

What you'll do

Apply Core Values

• Responsible for working with the management team to complete daily operations 
• Demonstrates “ok is not ok” and actively seeks out improvement opportunities for their assigned departments and personal leadership 
• Demonstrates the ability to delegate and give clear instructions to their store staff and holds their team accountable to working efficiently to complete daily tasks and store operations.
• Ability to effectively communicate both written and verbally to all levels of the business.
• Provides support to the sales floor during peak periods or when the need arises.
• Understands the charm of Sports Basement, creating a positive and fun vibe that elevates the customer and staff experience

Customer Service

• Able to provide outstanding (WOW) customer service, ensure all level 1-3 staff are providing excellent customer service and providing feedback in the moment when standards are not being met. 
• Ensures all staff are trained and implementing SB tools to create WOW experiences
• Proficient in most departments and able to provide excellent on-the-spot customer service.
• Responds to high-level situations or difficult customers throughout all departments and knows when to involve the the Assistant General Manager or General Manager.
• Effectively implements and sets expectations for SB's Security Policy.

Product Management

• Identify merch priorities for their department based on business culture and strategically plan daily, weekly, monthly, and seasonal workload for staff.
• Works with the General Manager to determine department goals, maintain cleanliness & organization, create aesthetic appeal and monitor inventory management.
• Communicates with Buyers to improve product management.
• Works with the department staff, and Merchandising Team, to ensure product is getting out in a timely manner and works with other MODs to ensure all incoming product is merchandised efficiently and effectively.

Staff Experience & Development

• Maintain open communication; staff across all levels find you approachable and are comfortable coming to you with questions, concerns or issues.
• Actively work to support diversity and inclusion in your store
• Proactively manage assigned department staff by conducting training, writing achievable review goals, and assisting staff in their development 
• Is aware of all training resources and utilizes them to keep up to date with all company training for self and assigned department staff

Business Experience

• Stays up-to-date with all company information and quickly implements all initiatives
• Understands Payroll pars and aligns with the Store’s Payroll goals 
• Partners with Assistant General Manager or General Manager to utilize reports and other tools to make decisions to impact performance/sales positively
• Identifies assigned department staffing needs, reviews applications, interviews and hires effectively (with GM approval), keeping diversity and inclusion efforts top priority
• Experience with all HR, scheduling tools, rentals systems and business tools
• Participates in marketing conversations and champions impactful events for the store

Qualifications

• Previous retail or industry experience
• Recent experience as a Manager, Lead or Shift Supervisor (10+ staff members)
• A proven track record of providing constructive feedback based on performance and able to set daily and weekly tasks lists for staff
• Exposure to goal planning and driving a team to achieve increased sales and service
• Able to create that WOW experience for every customer
• Strong verbal and written communication with customers, and staff
• Experience in identifying staffing needs, and recruiting and a diverse team
• Internal Candidates: Experience using all HR, scheduling tools, rental systems and business tools: including but not limited to Google Docs, Paycom, Shopify, POS systems, Winterstieger, Sales Saver, Lightspeed and Fiori that are pertinent to their role