Department of Aging Human Services Associate - MAP Specialist

Department of Aging Human Services Associate - MAP Specialist

Salary

$48,344.00 - $55,613.00 Annually

Location

Various locations throughout Baltimore County, MD

Job Type

MERIT

Job Number

4.497 07-26

Department

AGING

Opening Date

07/10/2026

Closing Date

Continuous

• Description
• Benefits
• Questions

A vacancy exists in the Department of Aging for a Maryland Access Point (MAP) Specialist.

Pay Schedule I, Grade 25, Regular Schedule: 35 hours per week.

This job announcement may close at any time with little or no notice. Applicants are advised to apply promptly.

A list of eligible applicants will be established based on the examination as outlined below.

Current and future vacancies occurring in any Office or Department of Baltimore County General Government may be filled from the list of eligible applicants.

All interested transfer and promotional candidates must apply at this time.

List all promotions and changes in job duties due to reclassification as separate work experience on your application. Applicants must include the dates of the promotions and reclassifications.

Note: Failure to complete all fields of the "Work Experience" section of the application will result in your application not being considered. A resume will not be considered in determining your qualifications for a position. Applicants selected for an interview may provide a resume at that time.

You must attach your transcript(s), certification(s), and/or professional license(s) to your application. Unofficial copies are acceptable.

Failure to submit proof of licenses, certifications, and Education will result in your application not being considered. Proof of licenses, certifications, and/or education must be submitted with each application.

Examples of Duties

Job Purpose

Under general supervision in the Maryland Access Point Office (MAP).

Essential Job Duties

• Provides information, referrals, and assistance to older adults, individuals with disabilities, family members, and professionals.
• Enters consumer and statistical information for reports into the Wellsky database.
• Completes consumer intakes for various Department of Aging programs and forwards referrals.
• Responds to inquiries about the Long Term Services & Supports (LTSS) system and Level 1 Screenings.
• Maintains expertise in the field of Information and Referral, and Options Counseling.
• Assists in the operations of other MAP services, including the Loan Closet, Speakers Bureau, and updating MAP materials.
• Triages crises with consumers and refers to the appropriate resources.

Examples of Other Duties

Performs other duties as assigned.

(NOTE: The duties and responsibilities listed above are for the purpose of determining a common set of minimum qualifications for all positions in this class. They may not include all essential job functions for each position in the class. Each position may not be required to perform all of the essential job functions listed.)

Qualifications

Required Qualifications

Graduation from an accredited college or university with a bachelors degree in a social or behavioral science.

Experience described in the essential duties may be substituted on a year-for-year basis, up to a maximum of 4 years, for the required education.

Knowledge, Skills, and Abilities:

• Knowledge of theories and principles of aging.
• Knowledge of issues and resources for persons with disabilities.
• Basic knowledge of community, human, and social services assistance programs.
• Communication skills, including: active listening, redirection, de-escalation, and summarizing.
• Skills in completing assessments of customers' situations.
• Skills in problem-solving.
• Skills in using databases, Word documents, email, and online forms.
• Ability to work in a fast-paced setting.
• Ability to handle difficult customers and those experiencing a crisis.
• Ability to enter and maintain client information in electronic records.
• Ability to make public presentations.
• Ability to interpret Federal, State, and local regulations, procedures, and guidelines for human services professionals.

Licenses and Certificates

Some positions within this classification may require possession of a valid drivers license equivalent to a Non-Commercial, Class C Maryland drivers license at the time of appointment.

Proof of Licenses, Certifications, and Education

Applicants are required to submit proof of education beyond high school to meet the required qualifications for this job. Diplomas or transcripts must show the applicants major field of study. Copies and unofficial transcripts are acceptable.

Proof of licenses, certifications, and education must be submitted with each application.

Proof of Degree Equivalency

Applicants who have obtained a degree from outside the United States of America are required to submit degree equivalence documentation from World Education Services, Inc. (www.WES.org)

Mail or deliver documents to:

ATTN: Human Services Associate (MAP Specialist)

Office of Human Resources

Baltimore County Government

308 Allegheny Ave.

Towson, MD 21204

You must attach your transcript(s), certification(s), and/or professional license(s) to your application. Unofficial copies are acceptable.

EXAMINATION PROCEDURE

Applicants will be qualified based on an evaluation of their training and experience, as stated in their applications, including their responses to the supplemental questions. Applicants must clearly and completely state the dates and duties of their past and present experience for evaluation purposes.

Conditions of Employment

This position requires satisfactory completion of County-sponsored CPR and First Aid training.

Applicants appointed to this position must maintain licenses and certifications throughout employment.

Physical and Environmental Conditions

These positions are essentially sedentary, with occasional walking, lifting, or other limited physical activity. Positions may require traveling between work sites.

Possession of a valid drivers license equivalent to a Non-Commercial, Class C Maryland drivers license at the time of appointment.

Medical Examination and Employment Background Investigation

Applicants selected for employment with Baltimore County must successfully complete a physical examination, drug screening, and employment investigation, including, but not limited to, criminal background, education certification, and fingerprinting checks.

Employment Benefits for Full-Time, Merit or Classified Employees

Baltimore County General Government offers the following benefits to full-time,merit or classified employees. Some benefits vary for sworn employees of the Police and Fire Departments. New employees are eligible for benefits upon hire, unless noted otherwise.

Equal Opportunity Employer

Baltimore County is an equal opportunity employer and encourages minority, female and disabled applicants.

Smoke free workplace

All Baltimore County offices are smoke free.

Drug free workplace

Baltimore County provides a drug free workplace. Prospective employees are required to submit to urinalysis drug testing as part of the pre-employment physical examination.

Salary

Annual Salary review - Step increases may be granted on anniversary date based on satisfactory job performance

General Increases - Cost of living increases and adjustments may be granted as legislated.

Longevity Increases - In accordance with the specific pay schedule, a full-time merit or classified employee may receive a longevity increase, equivalent to one step, upon completion of a certain number of years of classified service with the County.

Employee Assistance Program

Our Employee Assistance Program provides confidential and professional assessment and referral assistance for employees and eligible dependents in the household who are experiencing personal problems that may be affecting work performance, job satisfaction, or overall quality of life.

Health Insurance

Health Insurance benefits elected become effective the first day of the month following the date of hire if the employee has completed online enrollment prior to that date. New employees must enroll within thirty (30) calendar days of hire. Plans offered include:

Medical, Prescription, Dental and Vision insurance.

Flexible Spending Accounts

Opportunity to set aside pre-tax dollars, through payroll deduction, for eligible unreimbursed medical care expenses and/or dependent care costs.

Life Insurance

Employees may elect basic term life insurance for themselves equal to one time the employees annual salary, rounded to the next higher $1,000. Employees contribute a portion of the premium through monthly payroll deductions. The County also offers an Additional/Employee paid Life Insurance plan with coverage up to $100,000.

Retirement

Employees are required to participate in the Baltimore County Employees Retirement System (ERS), with very limited exceptions.

Paid Leave

Paid benefits listed below vary depending upon the Classification.

Sick Leave

Vacation Leave

Personal Leave

Holidays

Bereavement Leave

Jury Leave

Military Leave

Baltimore County Employees Federal Credit Union

Membership in Baltimore County Employees Federal Credit Union offers a full range of savings programs, loans, checking, direct deposit, payroll deduction, savings bonds, and other financial services.

Direct Deposit

Payroll through direct deposit to the financial institution selected by employee is required.

Educational Assistance

70 to 80 percent tuition reimbursement following successful completion of pre-approved courses related to position. Amount of reimbursement and fiscal year dollar limitations vary with bargaining group.

Deferred Compensation

Nationwide Retirement Solutions offers a 457 retirement plan allowing for payroll contributions of tax deferred dollars to investment options of your choice.

Disclaimer

This is only a summary of benefits and policies in Baltimore County. Any benefit or policy may be changed at any time at the discretion of the administration. This summary does not constitute an express or implied contract, nor does it constitute a guarantee that your employment relationship will continue for any specified period of time or end only under certain conditions.

01

The purpose of the supplemental questions listed below is to evaluate your experience and education further to determine your eligibility for this job classification. Answer each question accurately and thoroughly. The experience you indicate in your responses to the supplemental questions must also be described, in detail, in the Work History section of this application. If you cite experience in your response that is not included in the Work History section of this application, your application may be considered incomplete, and you may not receive further consideration for this position. Questions with text answers require you to include the name of the employer/organization and dates of the specific experience.

• I have read and acknowledge the above instructions.

02

Are you currently a merit (full-time), non-merit (part-time), or temporary employee of the Baltimore County General Government? Employees of Baltimore County Public Schools, Baltimore County Public Library, Baltimore Countys court systems, or Baltimore County Community College, and employees of temporary services used by the County are not considered employees of the Baltimore County General Government.

• Yes
• No

03

Select the option that best describes your level of education and/or experience. You must attach proof of education to receive credit.

• Bachelors degree in a social or behavioral science.
• Associates degree or 60 college credits in a social or behavioral science, plus at least two years experience in individual, group, or family counseling or intake and referral work.
• High school plus at least four years experience in individual, group or family counseling, or in intake and referral work.
• I dont have any of the education and experience combinations.

04

Provide specific example(s) of the experience you have providing individual, group, or family counseling or intake and referral duties. Include the employer(s) and date(s) you performed these duties. Be certain that this experience is also described, in detail, in the Work History/Experience section of this application. If you chose "I do not have any of the combinations of education and experience" in the previous question, respond by entering N/A to this question.

05

Do you have professional experience working with older adults?

• Yes
• No

06

If you answered "Yes" to the previous question, provide specific example(s) of the professional experience you have working with older adults. Include the employer(s) and date(s) you performed these duties. Be certain that this experience is also described, in detail, in the Work History/Experience section of this application. If you answered "No", respond by entering N/A to this question.

07

Do you have experience researching and providing information on public benefits that are available to older adults and/or individuals with disabilities?

• Yes
• No

08

Do you have experience working in an information and referral call center conducting intakes, making referrals, and providing information/support to older adults, individuals with disabilities, family members, or professionals?

• Yes
• No

09

If you answered "Yes" to the previous question, provide specific experience you have working in an information and referral call center conducting intakes, making referrals, and providing information/support to older adults, individuals with disabilities, family members, or professionals. Include the employer(s) and date(s) you performed these duties. If you answered "No", respond by entering N/A to this question.

10

Have you completed Options Counseling or Person-Centered Personal Training?

• Yes
• No

11

If you answered "Yes", note the year when training was completed and describe your experience with Options Counseling or Person-Centered Planning. If you answered "No", respond by entering N/A to this question.

12

Do you possess an information and referral certification from AIRS (Alliance of Information and Referral Services)?

• Yes
• No

13

If you answered "Yes", list your certification type and the length of time certified. If you answered "No", respond by entering N/A to this question.

14

Have you used an information and referral software product in your previous and/or current positions?

• Yes
• No

15

If you answered "Yes", list the type of information and referral software product you have used in your previous and/or current positions. Include the employer(s) and date(s) you used this software. If you answered "No", respond by entering N/A to this question.

16

I understand I am responsible for maintaining the accuracy of my contact information, including street address, e-mail address, and contact telephone numbers. My failure to maintain accurate contact information may result in me not receiving information regarding this job announcement and/or may result in me not being further considered for this employment opportunity. To update this information, visit www.governmentjobs.com, click on the "career seekers" link, and follow the prompts.

• I have read and acknowledge the above instructions.

Required Question

Employer Baltimore County

Address 308 Allegheny Avenue

Towson, Maryland, 21204

Phone 410-887-3135

Website http://www.baltimorecountymd.gov