Overview
Join a Leader in Home Healthcare
At Rotech Healthcare Inc., we’re more than a medical equipment provider—we’re a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.
With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.
Explore more about our mission and services at Rotech.com.
Responsibilities
Summary
We are seeking a dedicated Department Supervisor to join Murray Operations Division. Responsible for managing and directing the activities of the department’s employees including ensuring resources are utilized efficiently, in accordance with department objectives and in ways that consistently promote patient quality and employee satisfaction.
This is an evening shift 11:30am - 8:00pm CST
Essential Job Duties and Responsibilities
(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)
- Aggressively manages any and all non-conformances in a timely, complete and professional manner
- Aids in the development and implementation of policies and procedures to improve efficiencies and quality within the department
- Approves and or denies employee request for time off based on assessment of departmental needs
- Assigns workloads to associates while managing department time off calendars
- Conducts employee counseling as needed for attendance, work performance and policy violations
- Ensures all productivity standards are met in a timely manner through measuring and monitoring
- Ensures team members maintain full conformance with policy requirements
- Gathers and analyzes information in order to provide recommendations on various issues
- Identifies team and individual training needs and assists in developing plans for immediate and long-term performance improvements
- Interviews and hires staff as needed and approved by department manager with emphasis on recommending the best-qualified candidates
- Manages all team leads and direct reports within their department
- Monitors and documents employee performance results along with providing feedback to associates to emphasize continuous improvement
- Prioritizes and plans work activities of associates while striving to increase productivity and efficiencies
- Provides management support and leadership initiative as needed to the Call Center facility
- Performs other duties as assigned
Qualifications
Employment is contingent on
- Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws.
- Drug screen (when applicable for the position)
- Compliance with healthcare facility credentialing process (when applicable for the position)
- Valid driver’s license in state of residence with a clean driving record (when applicable for the position)
Required Education and/or Experience
- High school diploma or GED equivalent, required
Preferred Education and/or Experience
- Background in the medical field with experience in administrative record management, preferred
- Experience working with medical equipment, preferred
- Familiarity with medical billing processes and reimbursement procedures, preferred
- Knowledge of medical terminology, preferred
- Minimum of one year of related work experience, preferred
- Three to five years of team lead experience or supervisory experience
- Experience in a team-oriented environment, preferred
- Strong customer service in centralized contact center background, preferred
Skills and Competencies
- Ability to interpret various forms of communication, including verbal, non-verbal, written, and visual
- Ability to perform basic mathematical calculations accurately
- Capable of working independently as well as collaboratively within a team
- Demonstrated ability to maintain confidentiality and exercise discretion when handling sensitive information
- Self-motivated, organized, and able to manage time and solve problems using deductive reasoning
- Strong attention to detail with the ability to multi-task effectively
- Strong English communication skills, both written and verbal
Machines, Equipment and Technical Abilities
- Ability to navigate the internet and conduct online research
- Ability to operate standard office equipment, including fax machines, copiers, printers, phones, and computers/tablets
- Proficiency with email communication platforms
- Working knowledge of Microsoft Outlook, Word, and Excel
Physical Demands
- Ability to lift and carry office equipment when needed
- Ability to read small print on screens and documents, requiring close vision
- Ability to sit, stand, walk, talk, and listen for extended periods