Position Description

Deployment Coordinator

Job Family: GNS-Global Network ServicesReports To: Senior Manager, Field Operations - NAFLSA Status: ExemptRemote / Travel: Remote position with approximately 10% travel

Scope of Responsibilities

• Project Coordination & Support: Oversee project kickoff and readiness processes, ensuring all technician resources are staffed, trained, equipped, and fully prepared for deployment. Provide timely reporting and office support to drive the successful completion of quality installations, within budget and on schedule.
• Cross-Functional Collaboration: Interface with Services Project Managers, Field Operations Managers, and support teams to facilitate operational efficiencies, uphold financial and performance objectives, and maintain effective quality standards throughout the installation lifecycle.
• Operational Excellence & Reporting: Apply strong organizational and administrative skills to support project deliverables. Manage compliance tracking, quality auditing, and resource scheduling while maintaining documentation and reports to support continuous improvement efforts.
• Resource Management: Collaborate with partners and vendors to evaluate RFQs, request purchase orders (POs), and assist in staffing processes. Coordinate with the recruiting team on technician interviews and onboarding as needed.
• Customer Satisfaction: Ensure customer expectations are met by providing high-quality office and field support throughout the project lifecycle, contributing to a positive client experience.
• Remote Role & Travel: This is a remote position with occasional travel (approximately 10%) to support project needs or team coordination.

Dimension & Scope

The Deployment Coordinator plays a key role in supporting the planning, execution, and operational readiness of field deployment projects across the Americas region. This position ensures alignment of resource staffing, scheduling, and quality assurance for EF&I (Engineer, Furnish & Install) Services, contributing directly to customer satisfaction, operational efficiency, and revenue goals.

Specific Responsibilities

Primary Duties and Responsibilities

• Oversee the coordination, planning, and execution of multiple EF&I services deployment projects within a defined geographic region or customer base, ensuring alignment with schedule, scope, and budget.
• Determine project staffing needs and coordinate internal and external resources (hourly or FPQ), including initiating RFQs and POs to meet deployment requirements and financial targets.
• Lead and support Field Service Technicians and Site Leads in achieving project objectives, providing ongoing guidance, coaching, and performance tracking.
• Act as the primary escalation point for field teams and service partners, resolving issues promptly or escalating as needed to ensure project continuity and customer satisfaction.
• Provide direct interface with customers for updates on project progress, process adherence, issue resolution, and scope clarification, leveraging the Statement of Work (SOW) where necessary.
• Monitor daily project activities and job site progress to maintain budget control and ensure timely, high-quality installations.
• Deliver timely administrative updates, including project status reports, resource forecasts, and compliance tracking, to Deployment Managers and leadership.
• Lead or contribute to specific project initiatives, acting as a team lead when required and interfacing with internal support groups to meet all deliverables.
• Evaluate project scope and complexity, identifying required resources, tools, and skill sets for successful implementation.
• Support adherence to technical documentation and quality standards through QA checks and continuous monitoring.
• Identify and recommend process improvements across field operations, deployment planning, and service delivery.
• Assist with quoting and proposal development for new service opportunities, as needed.

Education and Experience

• AAS or BS degree in Telecommunications, Electronics, Engineering Technology, or Computer Science.
• Minimum of 6-8 years of relevant telecommunications experience.
• Demonstrated knowledge of general business principles.
• Able to maintain effectiveness in changing environment.
• Develops and maintains working knowledge of installation practices, product or other process and quality initiative / requirements supported by the company.

Candidate Profile

• High Level of Independence
  • This individual makes multiple decisions at the project / functional level including resolution of Customer's, Vendor's and Ciena's implementation issues and works independently towards achieving deliverables.
  • Receptive to broad direction from diverse business leaders.
  • Ability to interpret technical documentation.
  • Use computer for various software applications such as email, Excel, Word, web skills, dial up software.
  • Knowledge of Installation Processes – may include but not limited to site readiness, engineering, logistics, or project management.
• Leadership – Typically “second in command” when Leader is not available.
  • Maintain and enhance self-esteem of others while receiving or giving direction.
  • Acknowledge others’ skills, experience, cultural background, knowledge, creativity and contributions.
  • Support interdepartmental relationships.
  • Ask for input from peers and team members.
  • Provide direction on critical teaming methods when necessary.
• Customer Orientation – Resolve Customer’s problems or requests by escalating as appropriate.
  • Respond quickly and accurately to customer needs.
  • Interact with customers in a professional manner.
• Innovation & Initiative – Constantly looks for ways to improve overall account performance.
  • Exercise problem-solving skills to resolve issues and improve workflow.
  • Communicate clearly and effectively both verbally and in writing.
  • Give and receive feedback when appropriate.
  • Solicit ideas and input from others.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

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