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Deployment Engineer - ERP

Tyler Technologies Inc

ME

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JOB DETAILS
SKILLS
Amazon Web Services (AWS), Analysis Skills, Apache, Calendar Management, Cloud Computing, Communication Skills, Computer Engineering, Computer Science, Consulting, Customer Relations, Customer Support/Service, Data Migration, Database Administration, Detail Oriented, ERP (Enterprise Resource Planning), Establish Priorities, Hardware Configuration Management, Hardware Installation, Installation Guide, Management of Information Systems/Technology (MIS), Microsoft IIS Web Server (Internet Information Services), Microsoft SQL Server DBA (Database Administration), Microsoft Windows Server, Microsoft Windows System Administration, Multitasking, Network Configuration Management, Problem Solving Skills, Project Schedule, Project/Program Management, SSL-TLS (Secure Socket Layer - Transport Layer Security), Server Hardware, Software Administration, Software Configuration Management, Software Installation, Software Upgrades, Staff Training, Standards Development, Systems Administration/Management, Team Player, Testing, Time Management, User Groups, Web Server, Willing to Travel
LOCATION
ME
POSTED
30+ days ago

Description

Responsibilities

  • Perform ERP software installation, data migration and upgrade services for existing Tyler clients from their OnPremise install to AWS Cloud through scheduled project appointments with a defined scope of work.
  • Configure application, database, and web servers with Tyler and 3rd party software.
  • Provide technical overviews to clients regarding server configurations and software installation procedures.
  • Document results of service work performed for use by internal staff.
  • Position requires some travel for team engagements or client user groups.
  • Position requires Saturday coverage up to once a month based on customer requests.
  • Installs, configures and tests all components to the expected revisions and performance standards.
  • Provides high-level installation planning and consulting for existing clients.
  • Assists training staff on the installation procedures and processes.
  • Assists the Installation Analyst with developing consistent installation standards.
  • Provides high quality installation services to large and complex clients.
  • Work through complex technical issues with customers.
  • Manage and prioritize multiple and often conflicting tasks while working independently.
  • Become a trusted client resource by providing service that consistently demonstrates a high level of product knowledge and work ethic along with respect for the client.
  • Performs other duties as assigned.

Qualifications

  • BS/BA in MIS, IT, Computer Science or Computer Engineering related degrees or equivalent experience.
  • Experience administering and/or installing applications on Microsoft Windows Server.
  • Experience administering and/or installing Microsoft SQL Server.
  • A minimum of 18 months of relevant experience installing and configuring software associated with Tyler solutions.
  • Demonstrated proficiency with installing and upgrading Tyler applications.
  • Strong knowledge of web servers (IIS, Apache) and secured communication (SSL).
  • Basic knowledge of server hardware and network configurations.
  • Strong analytical and problem solving skills.
  • Ability to self-manage projects and prioritize work.
  • Ability to communicate effectively with highly technical and non-technical individuals.
  • Must be able to contribute and work effectively within a collaborative team environment.
  • Ability to evaluate the severity of an issue and determine if management intervention is necessary to address a serious problem in a timely manner.
  • Build rapport with clients to turn what may be a negative situation into a positive customer service experience.
  • Prioritize and complete multiple tasks in a fast-paced, technical environment.
  • Demonstrate ability to maintain a positive, professional attitude.
  • Must have excellent customer service and client relationship building skills.
  • Strong attention to detail is needed.

About the Company

T

Tyler Technologies Inc

Founded in 1966 and based in Plano, Texas, Tyler Technologies is the largest national provider of integrated software systems and information technology services exclusively focused on the public sector. Simply put — Tyler empowers people who serve the public.

We devote all of our time, energy and resources to help local governments and school districts become more efficient, accessible and responsive. At more than 11,000 local government offices in all 50 states, Canada, the Caribbean, the United Kingdom and other international locations, our clients can attest to our ability to fulfill this promise.

Tyler delivers an expansive portfolio of software and service solutions designed to automate mission-critical public sector operations, including:

State & Local Government Solutions
  • ERP | Financial
  • Courts & Justice
  • Appraisal & Tax
  • Records & Documents
  • Planning, Permitting & Licensing
  • Public Safety
School Solutions
  • Student Management
  • Financial
Our commitment goes well beyond delivering solutions that work for our public sector clients. It’s also about consistently delivering value for our employees and shareholders.

Working With Us
Working at Tyler means you are part of a vibrant community of professionals who care about their clients as much as they care about each other. We work closely, sharing knowledge and inspiring each other to learn and grow so that we can continually improve service to our clients. When you work at Tyler, you receive benefits that support your health and well-being. Our comprehensive offering was created to accommodate the diverse lifestyles of our staff.

Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender/sex, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws.
COMPANY SIZE
2,500 to 4,999 employees
INDUSTRY
Accounting and Auditing Services
FOUNDED
1966

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