Millennium Bank was founded on a personalized, community-oriented approach to banking and we are proud to serve the residents of Tennessee, Florida and Georgia. We are committed to delivering an exceptional experience for our customers. Our teams work together each day to foster customer relationships by adhering to our core values: integrity, respect, customer centric, excellence, quality of life, and teamwork. We take pride in developing our employees to be the best that they can be. JOB SUMMARY The Deposit Operations Director supervises assigned departmental activities with particular emphasis on accuracy, customer service, and processing deadlines. ESSENTIAL FUNCTIONS: - Develops, modifies and implements Bank operating policies and procedures. Sets overall standards for operating efficiency.
- Manages the evaluation, implementation, and support activity for the Bank’s internal and external automated information processing systems and services, including all software, hardware, and related equipment.
- Develops, administers and monitors programs that ensure the Bank’s compliance with laws, regulations and rules governing deposit operations.
- Ensures proper handling of the Bank’s records retention and disposal program.
- Knowledgeable of state and federal banking regulations and policies as relates to bank operations.
- Investigates fraud related matters, both internal and external.
- Assists in the establishment and implementation of long-range programs in the areas of manpower and organization planning and development to facilitate the growth and operating requirements of the Bank.
- Maintains appropriate control regarding the assigned function to assure efficient and effective management.
- Exercises daily supervision and assure the departmental objectives are achieved in processing work and correcting errors.
- Ensures that staff members are fully informed of appropriate policies and procedures, providing on the job training, if necessary.
- Provides assistance and support to operations staff in dealing with problems. Supervise the resolution of particularly sensitive or complex situations.
- Monitors daily processing by spot checking input for accuracy and verification.
- Monitors processing throughout the day to assure that deadlines are achieved. Ensure all statements are mailed on time.
- Reports all instances of suspected fraud and kiting. Ensures that employees also know how to detect and report such occurrences.
- Promotes good customer relations by ensuring that problems are resolved promptly and efficiently.
- Ensures that service charges and charge-off accounts are properly handled by department.
- Ensures efficient operation of area including processing of activities to provide customer service and provide strong internal control.
- Selects, develops, and trains a competent staff to meet current and future operations commitments.
- Reviews on a continual basis department procedures, staffing, and equipment for maximum efficiency while controlling costs.
- Handles telephone inquiries from customers and Bank personnel.
- Reconciles accounts, prepare computer-input items, check and balance reports, prepare schedules, and process material for mailing.
- Ensures efficient and economical utilization of equipment and resources. Account for the safekeeping of equipment and supplies.
- Ensures the timely generation of reports and data including the delivery of the finished product according to established or judiciously adjusted priorities.
- Ensures confidential treatment of Bank and customer service data as it is developed.
- Ensures the maintenance of accurate and definitive records of production and time for use of management.
- Ensures the safekeeping of the Bank's records including back-up procedures.
- Makes entries, deliver produced work, and maintain equipment.
- Processes daily, weekly, monthly, quarterly and year-end work according to schedules. Ensure back-up work is completed appropriately.
EDUCATION, QUALIFICATIONS & TRAINING: - High school diploma or GED required.
- 5+ years banking experience.
- Working knowledge of banking laws and regulations.
- Knowledge of Microsoft Word, Excel, and other computer software programs.
- Prior supervisory experience.
Comprehensive Employee Benefits Package, including: - Health, dental & vision Insurance
- Company paid Life/AD&D Insurance
- Company paid Short-Term and Long-Term Disability Insurance
- 401k Plan with employer matching
- Employee Assistance Plan
- Generous Paid Time Off (PTO) policy
- Up to 11 paid Holidays
Millennium Bank is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.” All candidates must satisfy a background screening including credit history, drug screen, and criminal records.
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