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Skills
Banking Operationsunmatched
Banking Regulationsunmatched
Banking Servicesunmatched
Business Servicesunmatched
Communication Skillsunmatched
Community Supportunmatched
Customer Support/Serviceunmatched
Detail Orientedunmatched
Documentationunmatched
Documentation Reviewunmatched
Financial Administrationunmatched
Financial Operationsunmatched
Financial Servicesunmatched
High School Diplomaunmatched
Interpersonal Skillsunmatched
Mail Processingunmatched
Microsoft Officeunmatched
Multitaskingunmatched
Operational Auditunmatched
Operational Supportunmatched
Operations Processesunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Quality Controlunmatched
Time Managementunmatched
Writing Skillsunmatched
Description
Summary
Join our Deposit Operations team and play a key role in supporting customer account maintenance, documentation review, and operational processes. This position helps ensure the accuracy, compliance, and efficiency of deposit account services while partnering with community offices and internal teams to deliver exceptional customer support.
Location
This position is based at our Corporate Headquarters in Chambersburg, Pennsylvania.
Key Responsibilities
Review and process deposit account documentation and maintenance requests while ensuring accuracy, completeness, and compliance with bank policies and regulations.
Support consumer and business deposit account servicing, customer information maintenance, and documentation retention processes.
Provide operational support to community offices and internal departments by responding to inquiries, resolving issues, and assisting with deposit-related workflows.
Perform quality control reviews, customer correspondence, and other deposit operations activities to support a high level of service and operational excellence.
Assist with additional department projects and operational functions as needed.
Qualifications
High school diploma or equivalent required.
One or more years of operations experience or transferable experience in banking, financial services, administration, compliance, or customer support.
Skills
Excellent verbal, written, and interpersonal communication skills
Strong attention to detail and accuracy
Ability to manage multiple priorities and meet deadlines
Proficiency in Microsoft Office applications, particularly Excel
Strong critical thinking and problem-solving skills
Comparable Job Titles
To help our job title resonate with job seekers, similar positions at other organizations may be titled:
Deposit Operations Specialist
Banking Operations Specialist
Account Maintenance Specialist
Financial Services Operations Associate
Customer Service Representative
Customer Support Specialist
F&M Trust is an Equal Opportunity Employer - Disability/Vet