Deposit Ops Specialist - Research And Adjustment

Why Work at Bank First

At Bank First, we're not just a bank-we're a community. Consistently ranked among the top-performing banks in the U.S. and Wisconsin, and recognized by American Banker as one of the "Best Banks to Work For". We combine professional excellence with a culture that truly values people. When you join Bank First, you're joining a team that invests in your growth, supports your well-being, and celebrates your contributions.

Why You'll Love Working Here

Imagine a workplace where:

• Your career growth is supported through training, mentoring, and advancement opportunities
• Flexibility allows you to balance work and life without compromise
• Your contributions directly impact guests and communities you care about
• You're part of a culture built on respect, collaboration, and empowerment

At Bank First, you don't just fill a role-you make a difference. Every interaction matters, and every team member helps shape the experience our guests love.

About the Role: Research and Adjustment

The Research and Adjustment position is responsible for a range of duties related to the daily deposit operations of the bank, including core system functions, information verification, and customer service.

Responsibilities:

• Process incoming and outgoing, foreign and domestic wire transfers
• Reconcile and manage bank's daily cash position
• Reconcile Check Reconciliation System (CRS) and Financial Management System (FMS) daily
• Reconcile various GL accounts daily; research out of balance items.
• Process incoming requests, including subpoenas and levies, from various sources (government entities, court action, attorneys)
• Responsible for submitting federal and state interest withholding
• Process annual escheatment
• Review and track W-8 BEN customers for accuracy and renewals
• Process foreign checks
• Process check adjustments and duplicate items & stop payments
• Team member of the Fraud Squad
• Submit check fraud cases
• Review and process overdraft decisions
• Responsible for the Charge off deposit account process
• Complete weekly administrative tasks for CDARS and ICS programs
• Provide support to Tellers and Customer Services Representatives at all Bank First locations
• Provide support to Deposit Operations co-workers in their absence
• Lockbox Processing
• Review closed deposit accounts
• Follow procedures and share knowledge with others
• Accept and provide assistance for special projects as needed

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