Deposit Services Specialist III

Division: Bank Operations

Department: Deposit Operations - Branches

Reports to: Deposit Operations Manager / Deposit Services Supervisor

Status: Non-Exempt

Grade: 7

Pay Range: $20.50 - $32.12

Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location.

Location: Lincoln, RI

Purpose/Objective:

The Deposit Services Specialist III works independently to perform day-to-day activities as well as handling the more complex activities and functions. Activities and functions may include but are not limited to: processing transactions and/or maintenance requests, executing financial and/or operational controls, user testing, release management, and workflow review. The Deposit Services Specialist III plays a key role as a subject matter expert supporting the team and other business lines.

Key Accountabilities:

• Handle routine and more complex activities and functions, exceptions, and escalated situations
• Processes financial transactions including non-post, overdrafts, account adjustments, and returned deposited items
• Perform research and processes related to check affidavits
• Process requests including statement research, tax form reprints received by internal and external parties.
• Review reports and process necessary maintenance for Bank functions as necessary within Deposit Operations
• Develop and provide functional expertise and advise on processes and controls
• Communicate business, functional and data requirements related to processes
• Subject matter expert between business units and inter-departmental or vendor personnel to resolve issues
• Provide training to other team specialists on existing or new functionalities
• Advise on potential operational impact related to new projects and system releases
• Assist in the development of appropriate test plans/scripts and then subsequent testing of projects and releases
• Review and advise on operational process flows, procedures and other training materials as well as keeping documentation up to date
• Assist in gathering evidence for audit and exam requirements
• Assist in issue management - issue identification, impact assessment, remediation efforts, and subsequent root cause analysis
• Aware of regulatory requirements related to team processes and functions; assist in control updates to maintain compliance
• Serve as liaison to other teams within the department as well as other business lines based on functional knowledge

Education:

• High School diploma or equivalent
• Bachelors' Degree Preferred

Experience:

• Five or more years' experience in Bank Deposit Operations

Skills & Knowledge:

• Strong problem solving and conflict management skills
• Strong writing and presentation skills
• Proven ability to orient, mentor and train others and interact with all levels of management
• Detail oriented with strong planning skills and consistent follow through
• Able to successfully balance conflicting priorities
• Advanced knowledge of Microsoft Office, including proficiency in data manipulation (Excel, Access, etc.)
• Highly self-motivated and directed, as well as a team contributor

Beacon Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us at hr@berkshirebank.com.