Analysis Skills, Behavioral Intervention, Case Management, Clinical Practices/Protocols, Community Providers, Community and Social Services, Crisis Intervention, Customer Support/Service, Documentation, Employee Orientation, Family Social Work, Financial Services, Financial Support, Government, Homeless Services, Information/Data Security (InfoSec), Interviewing Skills, Leadership, Licensed Clinical Social Worker (LCSW), Local Government, Maintain Compliance, Management of Information Systems/Technology (MIS), Medicaid, Mentoring, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Needs Assessment, Operational Audit, Operational Support, Presentation/Verbal Skills, Process Management, Psychiatry and Mental Health, Psychology, Regulatory Compliance, Reporting Skills, Resource Management, SNAP, Section 508, Service Delivery, Social Work, Staff Training, State Government, Support Documentation, Technical Leadership, Training/Teaching, Willing to Travel
Summary: The Workforce Group, a LEMOINE Company, is seeking a highly qualified Deputy Case Manager to support the U.S. Repatriation Program on-site at ACF Headquarters in Washington, D.C. This senior role provides leadership, oversight, and operational support for end-to-end case management services and serves as a key resource to case managers and program leadership. The Deputy Case Manager will support the quality, consistency, and effectiveness of case management operations by reviewing case files, assigning cases, providing direction and guidance to staff, supporting training, and helping ensure compliance with program requirements and federal standards. This role requires deep experience in social services delivery, crisis response, federal human services programs, and direct case management operations, along with prior experience supporting ACF and the U.S. Repatriation Program.
As part of the ACF/OHSEPR Repatriation Case Management and Financial Support Services Program, this position may require travel and is contingent on contract award, with salary subject to change.
Location: Washinton, DC
Duties and Responsibilities:
- Support and help lead end-to-end case management services under the U.S. Repatriation Program.
- Supervise, manage, and develop case managers by assigning cases, reviewing case files, and providing direction and guidance as needed.
- Review case documentation for completeness, quality, timeliness, and compliance with program standards.
- Provide operational and technical guidance to case management staff on complex cases and service delivery issues.
- Coordinate with federal, state, and local government agencies as well as community service providers, to support continuity of care and service delivery.
- Conduct or support client interviews, collect and analyze relevant facts, provide practical assistance, and prepare clear and concise case histories and factual reports.
- Apply program policy and operational knowledge in supporting direct social welfare services and assisting case management staff.
- Train new personnel on existing OHSEPR systems, processes, and case management expectations.
- Develop reports, briefings, and other written products that are compliant with Section 508 accessibility requirements.
- Maintain accurate case documentation and support high-quality client assessment and service planning.
- Protect sensitive information and handle all client and government data in accordance with federal confidentiality and security requirements.
- Perform other job-related duties as assigned.
Qualifications, Knowledge, Skills and Abilities: Master’s degree in Social Work, Psychology, Human Services, or related field is required. At least 6 years of case management experience, with 3+ years in a leadership role supervising, managing, and developing case managers is required. An Active Licensed Clinical Social Worker (LCSW) license is preferred; advanced knowledge of clinical social work theories, ethics, and practices, including family systems therapy, crisis intervention, psycho dynamic, and cognitive behavioral interventions; and knowledge of mental health, medical, and social services available is strongly proffered. Expertise in social services delivery and crisis response is preferred.
- Prior ACF and U.S. Repatriation Program experience, including knowledge of processes associated with leading end-to-end case management support services.
- Strong understanding of federally funded human services programs (TANF, SNAP, Vocational Rehabilitation Services, Medicaid).
- Demonstrated ability to conduct interviews, perform needs assessments, analyze cases, and prepare accurate documentation.
- Specialized experience in direct social welfare programs requiring application of policy and operations knowledge.
- Professional knowledge of clinical social work practices, including family systems therapy, crisis intervention, psycho-dynamic approaches, and cognitive-behavioral interventions.
- Knowledge of nationwide mental health, medical, and social service systems to guide referrals and consultations.
- Strong client assessment, case documentation, and reporting skills.Proven experience training and mentoring case managers on systems and processes.Expert proficiency in case management databases (e.g., Homeless Management Information System) with the ability to train staff in new platforms.
- Proficiency in MS Word, Excel, PowerPoint, and Teams.
- Knowledge of Section 508 compliance and demonstrated experience preparing compliant reports and briefing materials.
ABOUT US
The Workforce Group, a LEMOINE company, is a Great Place to Work® Certified company. We are a team of dedicated professionals that pull together to meet the needs of communities partnering with federal, state, and local governments.
We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, national origin, age, protected veteran status, or disability status.